Tommy's Express® Car Wash

Reviews

• IM

  Isabel Minton

  3 days ago
  5.0
  I came for the free vacuums (I’m cheap) and Logan was going around checking with every car making sure everyone was alright. When I ended up going through the car wash he double checked the vacuums I used were all working and asked adamantly about my day. As I was going through the wash I looked over and he’s making his other coworker laugh. Talk about boosting morale for not only the guests but also the employees. 10/10 Logan
• SB

  Stephen Brand

  4 days ago
  1.0
  Would not recommed this car wash. The laborers working there were nice and helpful, but when their machinery damaged my truck, ripping a piece of the trim off of my hood and then the blower blowing it off without me even realizing it, in full view of the worker spraying the machinery at the exit down, who then attempted to flag me down, they are claiming that their machinery didn't do it and that it isnt their responsibility. They are claiming that the trim piece was not fully attached, but the metal brackets that held the trim piece in place were intact prior to going into the car was. This trim piece would not have been able to stay on the vehicle with the vehicle in motion, which their cameras clearly saw. Each time I applied the brakes, the trim piece would have come off the vehicle if the brackets weren't intact prior to entering their car wash. The manager or owner, not sure which and it's worse if it's the owner, refuses to accept responsibility for damaging my truck. This is not an expensive part to replace, Ebay lists it for ~$100, so it is not a matter of expenses, it is a matter of principal, 4 months of their car washes for my subscription alone would have paid it back with no issues. Now I refuse to use their car wash and I will recommend to everyone else not to ever use Tommy's as they attempt to weasel out of minor damage claims instead of accepting responsibility for minor issues their machinery caused. I had an issue with their machinery previously, same vehicle, where it bent my antenna but rather than claiming that then, which I now regret, I simply replaced my antenna with a shorter one myself to prevent the machinery from breaking the manufacturers original antenna. Would not recommend this car wash, use at your own risk and be prepared to either have to argue with them to get them to accept responsibility for the damage/destruction to your car, or eat the damage costs yourself or with your insurance policy. As expected, they have responded with excuses and attempts to shift the blame. As I stated above, for full transparency, the metal brackets were not broken prior to entering the car wash. Reading through many other negative reviews, this is a common tactic for these individuals, attempt to shift blame, attempt to seem reasonable, attempt to seem like they did everything right but I'm the unreasonable party. I agreed to meet with your manager to review your photos, Tina you stated your manager wasn't available today. I asked you to send the photos via email, you refused and stated you would only send the photos to your insurance company. That doesnt sound very reasonable or transparent. You also muttered under your breath and heavily sighed multiple times while acting as though it's a bother to have to deal with customers that you are refusing to work with to make the damage caused by your machinery right. Then you stated, in an insulting manner and insinuating that I'm stupid; "I don't know how to make you understand". So here's the thing Tina, I canceled my subscription, $38/month. I told you the cost of the replacement hood trim ~$100. So now, instead of losing $100 to make right what your machinery broke on my truck, you are losing $456 for a single year's worth of My subscription alone. No big deal, it's only $456 right? I just started and now canceled my subscription. Plus my roommate has been bringing her car there at least once a month, sometimes more, that's another ~$456, roughly. So now, instead of covering the cost of the damages your machinery caused, leaving you out $100, which would be regained in 3 months of my subscription, you are out $912, for my and my roommates washes. $100 >/< $912?, idk Tina, I dont know how to make you understand math by now. You prefer to sigh and mutter instead of thinking, "hey, gravity isn't going to hold a hood trim piece in place when braking multiple times coming up to a car wash entrance", and that the metal brackets were intact and held the trim on my hood until your machinery broke it. I hope your sighs are worth it, mine aren't worth ~$1k.
• TG

  Trina G

  5 days ago
  5.0
  I had a membership, I loved it but shopped around and came right on back to Tommy's. It's the most convenient for me, has the best pricing for me as well. I can't do a membership rn but I am excited for when I can again. Lol. Our most recent trip was extra awesome because the staff there is always so nice and engaging. Ayiesha helped us out on this trip, very sweet and helpful through the whole experience. Thanks Ayiesha and the rest of Tommy's staff at the Ann Rd location!!! Keep it up!
• JS

  Joseph Selmser

  5 days ago
  5.0
  Staff here is great. My car died and due to an electrical issue, but staff were attentive, helpful and offered their own towing services through family friends or aaa. They made sure everything was okay and would like to thank Brandon, the manager and his well trained staff for showing great and polite customer service.
• DK

  donald kuzyk

  Feb 23, 2026
  5.0
  I really love the way that Tommy’s car wash does not use those spinning brushes to do the top of my car when I call the hula brushes swinging back-and-forth is like the car is being washed by hand and it comes out clean and dry at the end of the line, I’ve also used the vacuums and they have managed to vacuum every piece of golf dirt that I have in my car and the items that my wife manages a spill on her side of the car I have tried several other car washes before I found Tommy’s, and now I only exclusively use Tommy’s to clean my car because I trust that they will take care of the car