Business Details
About
Car WashAuto Detailing Service
We are more than just an express car wash. Tommy's Express of North Las Vegas, NV believes in enriching lives, adding value, and serving communities. Experience our unlimited membership program by downloading the TommyClub App and signing up today!
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
664 reviews
5 stars
493
4 stars
93
3 stars
31
2 stars
15
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning employees like Emma, Brandon, and Yeri for their exceptional service.
Wash Quality
While most reviews noted that the car wash leaves vehicles clean and shiny, some customers reported inconsistencies, such as missed spots and weak vacuum power.
Unique Experiences
Customers enjoyed special events like the Halloween Tunnel of Terror, highlighting the fun and engaging atmosphere.
Convenience
The app and membership options were appreciated for their ease of use, allowing for quick access and management of services.
Mixed Feedback
Some customers expressed dissatisfaction with customer service during issues, particularly regarding claims for damages, indicating a need for improvement in handling complaints.
- LOLuis Ola2 days ago4.0Tommy great price great wash but the only issue for me is the blowing air gun at the dockstations are weak at this location compared to the nellis location i always go too but overall great staff great was for the price!
- CRCarl Riebow4 days ago5.0Car wash does a great job getting my car clean gently. Powerful vacuums and nice drying towels.
- JLJacquelyn LoftonNov 4, 20255.0I always receive great customer service at Tommy's. And bonus, an outstanding car wash. The business is not close to my home and I pass two other car wash establishments but so worth it
- CCcederOct 21, 20255.0Love this place! Nothing beats the convenience of managing my account on their app and getting to drive through the app lane to wash. The cameras read my license plate and open the gate automatically. I’ve been a member for a while and absolutely love the new addition of long vacuum nozzles to get into all the hard to reach spots :)
- JLJennifer LoyOct 17, 20251.0If I could give their customer service a 0 star I would. They are very nice to you when they sell you a package at the cash register in the drive thru. But when something bad happens to your car, it's all "your" fault. Not the fault of their equipment in the car wash. I drove through And lost my antenna cover. It was there before the car wash and has never come off in the 7 years I've owned the car. I went into the office right away and told them what happened. They came out to my car to look at it and took some pictures. A worker said a claims department would call me. The next day a worker from that location said that the claims department denied my claim and that it was my fault that my antenna cover came off. They said that it was loose before I went into the car wash. Huh? How would they even know that? But it wasn't loose and has never come off like I said in the 7 years I've owned the vehicle. I spoke to the owner, Tina. She said that the cameras showed that their equipment did not brush it off, but the blower blew it off and the car behind me crushed it. They will not take any responsibility. They will not replace it. And I will not be going back. Beware of going through their car wash. And expect if anything goes wrong that it will be your fault. Tina told me that I need to contact my car insurance company. This was the worst customer service I've experienced in a long time. Do not go to this car wash! And expect bad customer service if something goes wrong.
Frequently Asked Questions About Tommy's Express® Car Wash
What are the operating hours of Tommy's Express® Car Wash in North Las Vegas?
Tommy's Express® Car Wash in North Las Vegas is open daily from 7:00 AM to 9:00 PM.
Where is Tommy's Express® Car Wash located?
It is located at 4555 W. Ann Rd., North Las Vegas, NV 89031, USA.
What car wash products and services does Tommy's Express offer?
They offer products like Rainbow Coat foam, Body Wax, Tommy Guard®, Red Hot Cleanser, and Tire Shine, alongside services including free vacuums, free mat washers, and interior detailing kits.
Does Tommy's Express offer a membership program?
Yes, they have an unlimited membership program called TommyClub, which can be accessed by downloading their app.
How can I contact Tommy's Express Car Wash in North Las Vegas?
You can reach them by phone at +1 702-780-6771 or via email at nv15@teamtommys.com.
What payment options are accepted at Tommy's Express® Car Wash?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is Tommy's Express® Car Wash involved in any community associations?
Yes, they are associated with Water Mission, emphasizing their commitment to community service.
Are there any nearby dining options close to Tommy's Express Car Wash?
Yes, you can find Jack in the Box and KFC nearby, which offer fast food options for a meal before or after your car wash visit.
What automotive-related services are near Tommy's Express Car Wash?
Nearby automotive services include AutoZone, Firestone Complete Auto Care, and O'Reilly Auto Parts for any car care or parts needs.
Are there any childcare or educational facilities near Tommy's Express Car Wash?
Yes, Foundations Preschool and Kidz Preschool - Ann Road are located nearby, convenient for families visiting the area.