Gerber Collision & Glass

Reviews

• JM

  Jenny M

  Feb 16, 2026
  5.0
  When I tell yall my repair is beyond great THANK YOU SO MUCH
• KC

  Kristina Cantrell

  Feb 10, 2026
  1.0
  Bad Customer Service
• MM

  Michael Millington

  Feb 6, 2026
  1.0
  This has been one of the most frustrating repair experiences I’ve ever had. After being hit by a drunk driver, my vehicle was in Gerber’s possession for nearly a month. When it was finally returned, the workmanship was unacceptable: • Visible overspray in multiple areas • Misaligned body panels • Oily residue smeared across the rear driver-side window • Bodywork debris left on the vehicle • And most concerning — a missing lug nut on one of the wheels A missing lug nut is not a cosmetic oversight. That is a safety issue. There should be multiple quality-control checkpoints before a vehicle is released. Clearly, that did not happen here. I brought the car back to have these issues corrected. I am currently sitting inside the shop waiting — 25+ minutes — while calling the front desk from my cell phone. No one is answering. The lack of responsiveness only reinforces the lack of accountability. We’ve used Gerber before without issue, which makes this decline in service even more disappointing. This location feels disconnected from the standards the company claims to uphold. At this point, I will be escalating this matter to my insurance carrier and formally documenting the safety concerns with them. Insurance companies partner with repair facilities based on trust, quality control, and customer care. This experience does not reflect those standards. I will also be contacting Gerber’s corporate office to ensure they are aware of the workmanship and customer service failures at this location. Overspray and residue are frustrating. A missing lug nut is unacceptable. If this is how vehicles are being released after repair, customers and insurance partners deserve to know. I will update this review after I inspect the second round of repairs. I was so upset when I got my car, I simply took it and left the facility. I still have the residue on my car, and I am still unhappy with the misalignment of the body panel by the rear light.
• IK

  Isabella Kreuzer

  Jan 29, 2026
  3.0
  Lazy, bare minimum service
• DY

  Dennis Y

  Dec 1, 2025
  5.0
  Excellent job! Great service from drop off to pick up. Updated of the progress from time to time. Finished the job way earlier than promised.