Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Feedback on customer service is mixed, with some praising staff for being friendly and helpful, while others report rudeness and poor communication, particularly from the receptionist.
Repair Quality
While many customers are satisfied with the quality of repairs and the appearance of their vehicles post-service, several reviews highlight issues with incomplete work and poor craftsmanship.
Communication
Customers appreciate regular updates during the repair process, but there are numerous complaints about miscommunication regarding timelines and repair details.
Timeliness
Some reviews commend the quick turnaround for repairs, while others express frustration over delays and extended wait times for vehicle completion.
Management Response
There are reports of inadequate management responses to customer complaints, with some customers feeling dismissed or gaslighted by management.
JK
Jen Koch
Oct 27, 2025
5.0
Angel at Gerber Collision is the real deal!! When my insurance company made them use an aftermarket part (that ended up being faulty) he fought the good fight as if it was his car!! He got the part, installed it quickly and he’s going back to try to get another part because it’s just not sitting quite right! I’m so thankful that he’s a perfectionist so I don’t have to be!!
SB
Savannah Brown
Aug 26, 2025
5.0
Gerber was great, all of their staff was very friendly and helpful. They communicated through every single step and made the whole experience a breeze.
ME
Maria Elliott
Aug 21, 2025
1.0
Rude, poor customer service.
NS
Nelson Santos
Aug 13, 2025
1.0
DO NOT! I REPEAT, DO NOT have your vehicle repaired by gerber. I took my 2023 GR Corolla to them after a minor 5 mph accident. The repairs required a new bumper cover, grill, headlight and brackets. After a couple of weeks after getting the vehicle back the bumper corners were popping out. I took it back to them and they said they'd pop in back in. No problem, they popped it back in and by the time I get to my place of business the bumper has popped out again. I bring it back to them. They tell me to drop it off on monday so they can do a more thorough review of the issue. I said ok. Well on Saturday I took it to a Toyota Master tech to get a second opinion and when he goes to pop the bumper off, the bumper had been glued to the headlights. I bring it to them on Monday and raise hell about the fact the glued the bumper cover on instead of replacing the brackets. They take possession of my car and insured me that it would be fixed "right way" this time. 3 days later I pick up the car and low and behold the bumper corners are still sticking out. I stated to the gentleman that is un exceptable. I point out issues with why the bumper will not snap showing him the other working tabs what it should look like when its correctly attached. I aslo point out the warp in the bumper cover. He ask me if i want to speak with the general manager I say of coarse. The Manager comes out and I let him know my background and that I'm not stupid. Now anyone in there right mind would be upset at this point. The manager Daniel had the audacity to gaslight me and say well the after market lip is what is probably doing that to the bumper. I explained to him that the lip does not attach to the bumper but instead is attached using the factory bolts that hold the splash guard underneath the car. The lip is from ExtremeOnlineStore.com and specifically states that it uses the factory bolts and is completely evasive when installed. They told me there is nothing else they can do. If you do have had repairs done. Have it inspected at a dealership of the make of your vehicle and let your insurance know ASAP if there is an issue. Also file a complaint with the DMV and get a civil attorney and let your insurance company know. If they tried this with me, there is no telling how many peoples cars who don't know better have been screwed over. If your looking for a flawless paintjob in the Las Vegas Area hit up the paint lab on IG: the_paint_lab702 he is a magician with wet wet treatments on paint. He can match chameleon color changing paint flawlessly. Don't believe me go see his IG. Steer away from Goobers!
JJ
Jimmy
Aug 8, 2025
1.0
The receptionist lady is one of the rudest and disrepectful person I have ever encounted. I felt humiliated and degraded working with her everytime I had to call or ask her a question she would give me attitude and roll her eyes. Stay away from this branch at all cost unless you want to be treated horribly from the receptionist. Management needs to have a serious intervention with her about her attitude. Everyone else is great but she brings this location down.
8/14 update - The RO number is 4210039179
Frequently Asked Questions About Gerber Collision & Glass
What types of services does Gerber Collision & Glass offer?
Gerber Collision & Glass offers collision repair, auto body repair, dent removal, bumper repair, windshield replacement, paintless dent repair, auto glass services, and provides free estimates.
Where is Gerber Collision & Glass located in Las Vegas?
Gerber Collision & Glass is located at 5415 S Decatur Blvd, Las Vegas, NV 89118, USA.
What are the business hours of Gerber Collision & Glass?
The shop is open Monday to Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Gerber Collision & Glass offer a guarantee on their repairs?
Yes, all collision and auto glass repairs are backed by a Lifetime Guarantee for as long as you own your vehicle.
What payment options are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa.
Is Gerber Collision & Glass accessible for customers with disabilities?
Yes, the facility has wheelchair accessible restrooms for customers.
How can customers contact Gerber Collision & Glass for estimates or inquiries?
Customers can contact them by phone at +1 702-871-8555 or email at info@gerbercollision.com.
Are there any automotive-related businesses near Gerber Collision & Glass?
Yes, nearby automotive services include The Auto Clinic, Got Tint window tinting, In and Out Tire and Auto Inc, Arrow Frame and Alignment, Leavitt's Auto Care, and Samurai Motors which can assist with window tinting, tire services, alignment, and repairs.
What food and dining options are available close to Gerber Collision & Glass?
Close dining options include PT's Pub, Domino's Pizza, Fox's Pizza Den, and barbecue and brunch at PT's Pub, where customers can relax and enjoy a meal before or after their visit.
Are there any unique local shops near Gerber Collision & Glass?
Yes, nearby unique shops include Peacemakers Firearms for gun and ammo needs, The Dispensary West for cannabis products, and Ace Towing Inc. for towing services, providing useful options for customers in the area.