Enterprise Rent-A-Car

Reviews

• LL

  Leslie

  6 days ago
  1.0
  I had the worst customer service experience ever at the Enterprise on Eastern. Caliber Collision brought my mom there, and they were the ones who set up the rental. From the start, my mom told them we were going through an insurance claim. Not once did anyone mention that she would have to pay anything out of pocket. It wasn’t a problem to pay, but she simply wasn’t prepared for it. When we were outside, the employee, Ty, handed my mom the iPad very rudely. My mom has difficulty holding onto things, so she steadied the iPad just long enough to put in her initials. He then snatched it back from her and finally told us about the payment. Again—we were not prepared, and I only had cash, so we had to transfer funds to complete the payment. While my mom was transferring money, Ty was on his phone texting, not paying attention to us at all. We apologized and told him we were almost done, and he didn’t even acknowledge us. At that point, I went inside and asked two other employees—who were much kinder—if Ty was a manager. They said no, so I explained that if possible, this behavior should be brought to the attention of someone who supervises him, because he was being extremely rude and clearly didn’t want to help us. We were the last customers, and even though they close at 5:30, it felt like he was annoyed that he still had to assist us. When I returned outside, my mom was just finishing her transfer. Instead of saying anything like “I’ll be inside—let me know when you’re ready,” Ty just walked away without a word and went back inside. A few seconds later, my mom finished, so we went back in. At that point I was frustrated and asked him whether he planned to take the payment outside or inside. He responded rudely with, “I’ll take it right here.” I paid, and when I told him, “I’m sorry, but you have been incredibly rude. This is the worst customer service,” all he said repeatedly was, “I feel you, I feel you,” without taking any responsibility or showing any professionalism. I strongly suggest that if you rent here, avoid working with Ty.
• JM

  Joseph Matudio

  Nov 17, 2025
  5.0
  I recently helped my auntie, who is a senior and has trouble managing things on her own, with a car rental, and I want to give a big shoutout to Tai, the agent who assisted us. He truly went above and beyond to make the entire process smooth, stress-free, and comfortable for her. Tai was incredibly patient, kind, and understanding. He took the time to explain everything clearly, made sure my auntie felt safe and supported, and handled all the details with genuine care. It’s rare to find customer service like this, and we are truly grateful for his help. Thank you, Tai, for treating my auntie with such respect and compassion. Because of you, we had an excellent experience and will definitely be returning and recommending this location to others.
• BJ

  Brad Wilson Jr

  Nov 14, 2025
  5.0
  The manager Justin here is phenomenal! Love working with people like him! I recommend people to ask for him when looking to rent a vehicle and experience a seamless transaction!
• JT

  Jomoore Toney

  Oct 24, 2025
  5.0
  The best rental car experience I have ever had in Las Vegas. Please extend my deepest gratitude to the Eastern location center. Absolutely the epitome of a business.
• JB

  jason bisbal

  Oct 23, 2025
  5.0
  This was the best and easiest process to get a car ever..my car was in the shop so needed a rental..was recommended to come to the eastern location by the repair facility and they did not disappoint...extremely friendly and professional staff..zero wait and quick service..I was in and out in less than 10 minutes with a great rental suv..I highly recommend this location and will use them if ever I am in need again..A++++

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