Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Brianna, Sydney, and Zeke for their exceptional service.
Cleanliness
Several reviews noted that vehicles were clean and well-maintained, although there were some complaints about receiving dirty cars.
Reservation Issues
A recurring theme was the frustration with reserved cars not being available upon arrival, leading to long wait times and dissatisfaction.
Professionalism
While many reviews commended the professionalism of the staff, there were notable instances of unprofessional behavior from some employees, particularly regarding upselling and handling customer complaints.
Overall Experience
Overall, customers expressed a mix of satisfaction and frustration, with many indicating they would return due to positive interactions, despite some negative experiences.