Enterprise Rent-A-Car

Reviews

• AU

  A Google User

  5 days ago
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• KS

  Kimberly Simon

  Feb 14, 2026
  4.0
  Easy to rent and pick up, drop off at the Planet Hollywood location was difficult and no spaces available, we had to double park in a non parking area after circling the busy ramp 3 times with a large truck when we requested a car. The truck itself was clean and new.
• AD

  Aaron Dagenais

  Feb 5, 2026
  5.0
  Located in the Planet Hollywood lobby! Rental parking lot for pick up and drop off is very close to the lobby! Super easy after hours drop off. Great experience!
• MW

  Meganne Wilson

  Jan 8, 2026
  1.0
  We called and spoke to someone at PH enterprise about a car rental. They told us they had a car reserved for us and to come to the desk for a rental car. When we arrived, the lady was horribly rude, said she never spoke to us and that we had the wrong number. My boyfriend pulled up the number and showed her and she claimed it wasn’t their phone number. He called the number while standing in front of her and ….. you guessed it! The phone rang! Useless customer service. We rebooked at the branch at the airport and everything there was great. DO NOT book in PH.
• SH

  Sam Huang

  Dec 30, 2025
  4.0
  This Enterprise is conveniently located in the lobby of Planet Hollywood. It is beside the PH 24 convenience store and near the hotel check-in desk. The day before I got an email with instructions and you're able to checkin. This saves time at the counter. We didn't realize it at the time but where they park the cars is a small area. We came an hour early hoping to start the day early but our car wasn't there yet. I recommend when you are checking in online to set an earlier time if you need it. The only problem is you're only able to set the pickup time and cannot change the drop off time. Not sure if you can change that at the desk. Anyways, we were told to come back at our regular time as they had to get the car. We came back and everything was smooth. Remember to bring your passport if you are not from US in addition to your driver's license and payment cards. I declined their offer of insurance and so they asked about your insurance company and policy number. After that they went through where to pick up the car. It's a little confusing. You go out the doors, turn right and walk a few steps and it's on the right. It is a small area. Thankfully we had a small car as I had read some reviews where people had trouble dropping off due to limited space. Since there was no one doing a walkaround the car, I took pictures of all the scratches I found. Drop off is a little confusing to get back to the area as to enter it's behind the Planet Hollywood. Once we found it, there were lots of cars already parked. We had a small car so was able to fit into a little space. Then I dropped off the keys in the drop box by the desk where I came in the morning. All in all a good experience, just be prepared for the things mentioned above. It is super convenient having that in our hotel and we'd use Enterprise again.