Alamo Rent A Car

Reviews

• 11

  151Actual

  6 days ago
  1.0
  I rented what was supposed to be a premium SUV, but the condition of the vehicle (Expedition Max with 59,000 miles)was extremely disappointing. Interior: Moderately dirty, seats had visible stains, and there was dust and grime in the center console and dashboard. The vehicle also had an unpleasant odor that never went away. Exterior: Multiple scratches and dents, and it clearly wasn’t washed—white water streaks were all over the black paint. The tires looked extremely close to the minimum tread limit, and driving in rainy weather didn’t feel safe at all. When I pay a premium price, I expect a premium vehicle. This one didn’t meet that standard in any way.
• AP

  Apri Porta

  Nov 13, 2025
  1.0
  Dangerous Vehicle and Poor Local Service — Issue Resolved Only After Escalation. I have used Alamo a few times before and always had pleasant experiences, but my recent rental at the Las Vegas International Airport location was extremely disappointing. I reserved a full-size SUV for my trip. The car I received appeared normal at pickup. After driving a couple of hundred miles, I began to feel an unusual vibration in the steering wheel. I immediately pulled over to the shoulder, and that’s when I discovered the seriousness of the problem: one front wheel had all lug nuts loose, while the other had only two loose lug nuts left, one lug nut was missing, and three wheel stud bolts had already snapped. The vehicle had become unsafe to drive and posed a real danger. I called Alamo’s emergency line. During the first call, I was assured that a substitute vehicle would be delivered within 4–6 hours (after my location was pinpointed via the car’s GPS tracker). After multiple calls and attempts to escalate the issue, a replacement car was finally delivered 23 hours after the initial call. Although it was a lower class than the one I had reserved, I accepted it just to continue my trip safely. The billing situation made the experience even worse. When I returned the substitute car, I had been charged an extra amount for the replacement vehicle. After explaining the entire incident at the desk, the agent removed this charge on the spot. However, three days later, this extra charge was applied again. Only after I sent an email and pointed out this incorrect charge, it was finally removed. Despite the dangerous condition of the original vehicle and almost a day lost dealing with the breakdown, the Las Vegas Airport manager refused to offer any compensation. I ended up paying for a higher-class vehicle while receiving a lower-class replacement and experienced unnecessary stress and safety risks. The issue was ultimately resolved only after contacting Alamo’s general customer care center multiple times, at which point they finally issued the appropriate reimbursement. I hope Alamo takes this seriously so that no other customer ends up in such a dangerous situation.
• 88

  808TryWaitTryWait

  Nov 12, 2025
  5.0
  Visited back in Sept of 2025 and we truly loved our experience with Alamo at Harry Reid Airport location. Super fast check in at 5 PM on a Friday evening, great communication from the agent, a large choice of cars - we got an intermediate 2025 Hyundai Sonata, it was impeccably clean, inside and out.; looked like it came off a show room! I told my husband I've never seen such a clean rental car. We normally get mildly clean to downright dirty gross rentals, so this was actually shocking, which is sad, because you'd think getting a clean car is standard. There was an option to return the car and have Alamo fill the gas up which was at a rate of $3.63 per gallon. We scoffed at that idea because we all know rental car companies do not offer the best deal but in this case, it was true! We drove around Las Vegas and surrounding areas like Summerlin and the Alamo rate was actually THE cheapest! We ended up filling up the gas at $3.86/gal, which was the cheapest we could find near the hotel. $151.86 for 3 days. A deal at approx $50.62/day. Alamo Las Vegas all the way! Will not go with any other car rental company next time, even if we have to pay a little more.
• HS

  Heidi Saunders

  Nov 8, 2025
  5.0
  Great company to rent from! The prices are less than some of the competitors which is nice. When we arrived to pick up our rental for ten days, the one we had reserved was not available. The manager said we could wait or choose a different vehicle. I looked around and found a hybrid mini van which was a bit more expensive than the SUV we originally rented, but he said "sure, if you want a mini van you can take that one". Not that I wanted a mini van but we personally have a Honda CRV Hybrid and I wanted to save money on the gas! So we were happy Alamo customers once again!
• MF

  Myu F

  Nov 6, 2025
  5.0
  Went with Alamo because the reviews were way better than other companies. I booked through costco travel. The worker was older man and took little too long to complete the check in but oh well , it’s ok. I got a full size car and they had many choices at the lot . All looked clean inside and out with minor scratches. We took video of the car scratches and mileage before exiting the lot , just in case. The car run excellent for the 4days we used. As others suggested, I took receipt from gas station and took pictures of it, to proof that I put gasoline before returning it. Dropping off was easy as any other rental car company.

Frequently Asked Questions About Alamo Rent A Car