Alamo Rent A Car

Reviews

• NS

  Niloufar Sa

  4 days ago
  1.0
  Disaster! The car looked fine but as soon as we sat inside the heavy smell of chlorine took over the entire car. We drove it for a day thinking if we open the windows and run the AC the smell will gradually go away, but NO! The smell was in the interior of AC as well making us sick driving it. The second day as soon as we started the car the gauges started moving back and forth and we immediately got a notification that engine power is reduced and car needs service. The car was not changing gears and was stuck. We called Alamo they advised us to go to any Alamo or Enterprise close to us to change the car. We went to Enterprise and they changed the car and as soon as we sat on it you could smell the heavy weed smell from the car so I refused to take that car. They changed the car to another vehicle with half gasoline filled up and told us that that’s the best car they have and it is what it is. Overall i would not recommend Alamo and Enterprise to anyone 0/10
• LT

  Laura Torres

  Jun 23, 2026
  3.0
  I would like to share feedback regarding my recent rental experience in Las Vegas and drop off in Denver, which included both a serious operational issue and excellent customer service recovery. During the early morning hours (approximately 3:30 a.m.), I experienced a flat tire near the airport while drop off part of my family in the aiport. I immediately contacted Alamo roadside assistance to request a tow truck, as the vehicle did not have a spare tire available. Unfortunately, the response time was significantly delayed. I reported the issue around 4:00 a.m., but the tow truck only arrived approximately at 7:30 a.m. During this time, I was alone in a dark and isolated area near the airport, which created a situation of considerable concern regarding personal safety. Additionally, I had time-sensitive obligations, including airport drop-offs, Airbnb checkout, and a scheduled flight later that day. The absence of a spare tire and the extended delay in roadside assistance created a highly stressful and potentially unsafe situation. That said, I would like to strongly recognize the excellent service provided at the Alamo Denver Airport location after the vehicle was finally towed. One of your team members provided a very poor initial interaction; however, the situation was immediately improved by the intervention of the manager on duty, Charles, and a female staff member whose name I unfortunately did not obtain. They demonstrated professionalism, empathy, and efficiency. Charles in particular went above and beyond by: arranging immediate assistance, providing access to charge my phone, and facilitating a replacement vehicle so I could continue with urgent travel needs. Thanks to their support, I was able to pick up my son, complete my Airbnb checkout, and proceed to the airport on time. I sincerely appreciate their outstanding service and leadership in resolving a very difficult situation. I would also appreciate if you could review: roadside assistance response times during early morning hours, and the availability of spare tires or emergency alternatives in rental vehicles. Thank you for taking the time to review this feedback
• SK

  susana keimer1

  Jun 21, 2026
  1.0
  When I dropped off my rental car, I told the employee that I was about five minutes late and asked if I was going to be charged anything extra. Instead of answering my question, she pointed out a crack in the windshield and entered it into the system as if it was a new issue. I immediately got worried and started looking through the video I took when I picked up the car. I asked her if she could check whether that damage was already documented, and she said, “Oh yes, it’s already in the system.” That whole situation caused me unnecessary stress. I told her that next time she should check the existing damage records before entering something that could make a customer think they might be responsible for damage. She didn’t acknowledge what happened or apologize. She simply asked me, almost like she was following a script, whether I knew how to get to the airport. I told her no, and she started giving me directions. I brought up again that she should verify existing damage before submitting it and explained that she had caused me a lot of stress, especially because I had questions about whether this would affect my bill. Again, she ignored my concerns and just continued with the airport directions. Mistakes can happen, but what bothered me most was the lack of empathy and communication afterward. A simple, “I’m sorry for the confusion, it was already documented,” would have been enough. Please train your staff to check existing damages before submitting them and to actually listen to customers when they have concerns. Good customer service is not just about following a process. It’s about treating people with respect. I never got her name, but I did call costumer service.
• CS

  Charlie Serrano

  Jun 18, 2026
  3.0
  I rented from this company before, and I had no problems. This trip on the other hand, I picked a rental vehicle that had problems. The A/C went out an hour into my trip and a window would not work. I drove through 100 degree plus weather, and I called to see if I could get a replacement vehicle. I left Las Vegas, and I was traveling to San Francisco. The customer service agent explained that the closest vehicle would be in San Francisco. The agent didn’t check properly because there wasn’t a vehicle in San Francisco at the location I was given. We decided to tough it out, until 2 days into our trip at night, where the vehicle’s emergency break wouldn’t release. I again called to try and get the vehicle towed, but the road side service wasn’t able to help. I called again, but no one was available to tow the vehicle until the next morning between 10-12. I went to the vehicle to see if I could start it and release the break, which thankfully it did. I called to cancel the useless tow, and I was again told to exchange the vehicle. The place I was told to go, I called and there was no vehicles available. The customer service agent again did not check the branch location’s inventory. The branch deferred me to the Airport, where I was able to get the last working vehicle. All and all customer service was not helpful, and I had to solve me own problems. The employees at the branches did the best they could, they made up for it by providing a free rental day, and they took 20 percent off of my bill. Customer Service was worthless, and a manager sent a follow up email asking to call me. I told them when I was available, but they still haven’t called. Short and sweet. Car didn’t work. Phone calls with customer service did not help, and I got the runaround. I had to fix my own problems. Branch employees helped out with free day and a partial refund. Lack of communication amongst the company and lazy employees work in the custom Service section.
• SB

  SANDEEP BASU

  Jun 16, 2026
  5.0
  We rented a compact SUV from Alamo at Las Vegas Airport for a 4-day road trip through Las Vegas, Zion National Park, and Bryce Canyon National Park. We were given a 2026 Volkswagen Taos very clean, new, and in excellent condition throughout the trip. Pickup was generally smooth, though the front desk agent was a bit pushy - warning us about potential extra charges and encouraging us to buy Alamo's comprehensive insurance even though we had already purchased coverage through Expedia when booking. One practical issue: the windshield washer fluid was empty. On a road trip through dusty national parks, that was noticeable - we couldn't clean the windshield when bird droppings got on it. Worth checking before you drive off. That said, the Volkswagen Taos performed great; good mileage for the distance we covered, comfortable, and reliable. The return process was super smooth and the agent at the return area was genuinely helpful. Overall, a very good experience and great value for a 4-day rental. We'd rent from Alamo again.