Enterprise Rent-A-Car

Reviews

• KG

  K G

  Sep 28, 2025
  5.0
  Makes renting car so easy.
• JP

  Jodi Plocher

  Aug 4, 2025
  1.0
  Poopy diapers still in the “clean car” I rented. At least 2 other rentals were not clean, but I dealt with it. Finally, my last straw; I tried to call for a week, trying to get a receipt for reimbursement. Only the Elko branch could see why I couldn’t get a receipt, and despite multiple requests from the main customer service line, I could not get help or resolution. Upon finally getting someone to answer at the Elko branch, I was told there was a card issue, but no-one bothered to reach out. Finally, since my work card was having issues, I had to use a personal card, but was unable to attain separate receipts necessary to split the reimbursement. When I asked to speak with someone who could help, I was told “those contacts are for employees only” and to call the main customer service line again. Don’t waste your time here, it’s always a pain.
• JJ

  Jessie J

  Jul 25, 2025
  5.0
  Had to get a last minute rental because I was at a shop for a routine repair that should've been done in a several hours, but ended up being days. Made the reservation over the phone and picked up the car 20 mins later. Reserved for 7 days, but returned early and received a refund. Yes, prices are a bit high, but for a rural area and them being the only game in town, I felt the service was good and price reasonable. I would recommend and also rent from them again if needed.
• ML

  Mauro Lobato

  Jun 26, 2025
  4.0
  The only concern is that there was only one employee managing the desk and other concerns...she did her best and should commended for her efforts. Otherwise it goes quickly once you get to the front of the line.
• CS

  Caleb Spurlock

  Jun 8, 2025
  3.0
  Reserved a van over the phone at 10 AM, showed up at 1030AM only to be told they didn't have the vehicle and wouldn't until about 230PM. After that, they wanted two forms of physical address through utility bill, and wouldn't accept mail from my insurance or DMV or registration or even bank statements with my address on them... BECAUSE I had to use a debit card. All this after I sat there waiting for hours with 4 kids and my wife. I'm giving this 3 stars rather than one because the manager there really went to bat for me trying to help, and I really appreciate him for doing that. Enterprises policies are unnecessarily difficult and clearly designed to deter regular people from renting in favor of the mine related corporations that frequent this establishment. Come with your birth certificate, passport, star ID, DOT physical, current knighthood from the queen and a credit card... or prepare to drive your "lamberfeeties" instead.

Frequently Asked Questions About Enterprise Rent-A-Car