Enterprise Rent-A-Car

Reviews

• TT

  Tami Tolentino

  Mar 28, 2026
  5.0
  I walked in and was immediately greeted. The associate helped me find a car to fit my needs quickly all while being professional and friendly. I only needed a car for a day and was on my lunch break from work, so the process being efficient was greatly appreciated. Upon return, I was helped out quickly by another friendly associate. I left feeling taken care it and glad I chose Enterprise.
• AW

  Anthony Westgate

  Mar 13, 2026
  5.0
  Friendly professional best customer service
• EA

  Emily Walthers von Alten

  Mar 9, 2026
  3.0
  Unfortunately these guys are stuck in an old school era of technology. They don’t accept electronic forms of ID or payment. Enterprise, If you want to improve your customer experience, don’t waste my time. Update your technology and your policies, thank you.
• DN

  Dennis Nash

  Mar 7, 2026
  5.0
  People were very friendly everything went smooth.
• JL

  Julie Lind

  Feb 19, 2026
  1.0
  My car broke down on a cold snowy evening, driving my kids to work & appointments. Called Enterprise in Carson City (our local + my hubby also frequently rents work vehicles with his corporate account). They had a car for me! The day was saved! Yea! Called a cab ($40 I should have spent to get a ride home instead! to get daughter & I to Enterprise before they closed at 6pm. Arrived @ 530pm but my driver's license was in my ski jacket at home. Ugh! Wasn't planning to rent a car.... My son sent a pic of it, from home, front & back, but they would not accept it. He got in his car on the snowy icy road, in front wheel drive car, to deliver it to me, but he arrived at 6:03pm. The lady kicked my 13 year old daughter and I out into the snow storm (we didn't have jackets or proper shoes) because she had to put the keys away by 6pm. That's their Policy! No exceptions !!!! 'So sorry' (Not sorry?). No rental car. Luckily my son's car, that we never use in the snow, had barely enough charge to get to the charging station once he plucked us from the slushy road. I hope we make it home safe in this blizzard. Thanks for nothing, enterprise employee! Way to go above and beyond..... lame! PS. When I decided to review Carson City Enterprise on Yelp, I found an old 1 star review I wrote a couple years ago, but forgot to post! Ha! We dropped off a rental vehicle after hours, put the key in the drop box, but they could not find it. They accused us of lying, called my husband's supervisor...very stressful! A couple days later the key magically turned up, but we received no explanation or apology. Update: I spoke with enterprise corporate and they said they’d get back to me. Logged into my account and it has been deleted. Ha! Nice job reaching out to pretend customer service. 👎