Penske Truck Rental

Reviews

• AA

  Ahmad

  Jul 26, 2018
  1.0
  Based on my experience, Penske is unreliable, overpriced and very limited in what they can do to accommodate if there is an issue with a reservation, as they only have one location in NS. I would highly discourage renting from here. I made a reservation with Penske for a 26' truck as I was a little weary with Uhaul as they clearly state on their website that they may not have what you booked at the location you booked it on pick up day. Penske was more expensive but seemed to be more reliable as they do state on their website to guarantee having the reservation at the location selected. They called to confirm the rental 2 days before, and then called the following morning to inform me there are no available trucks. They offered me a cube van and said they could give me a "deal" on it. I booked a 26' truck, what am I going to do with a cube van??? Although they told me the truck that was earmarked for me "broke down" I am not completely convinced as I booked the truck for 3 days for $185 ($61/day), and the daily rate as of this week is $200/day, making a new equivalent reservation $613 instead of $185. The person who called from Penske was polite and professional but not helpful at all, as I am not sure if she was convinced that the truck broke down either. I also noted that a truck breaking down is not an unforeseen situation but a result of lack of maintenance and negligence of the fleet.
• HB

  Hamid Bosankic

  Apr 24, 2018
  1.0
  The worst shop in Canada, they do not know what to do, I'm totally dissatisfied with their service
• GD

  Greg Drummond

  Aug 8, 2017
  5.0
  Excellent customer service. Great moving truck rentals for a great price.