Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Rafael and Marissa.
Reservation Issues
Several reviews mentioned problems with reservations, including cars not being available despite confirmed bookings, leading to frustration among customers.
Cleanliness and Vehicle Quality
Customers consistently noted that the rental cars were clean, well-maintained, and met their expectations.
Mixed Experiences
While many had positive experiences, there were also significant complaints about rude staff and poor handling of customer issues, indicating inconsistency in service quality.
Rental Policies
Customers expressed dissatisfaction with rental policies, particularly regarding payment methods and additional charges, which led to confusion and frustration.