Customer Service
Many customers praised the friendly and professional service provided by staff, particularly highlighting individuals like Lynn and Carlo for their exceptional assistance.
Vehicle Availability
Numerous reviews indicated issues with vehicle availability, including reservations not being honored and customers being left without a vehicle despite prior bookings.
Mixed Experiences
While many customers reported positive experiences, there were significant complaints about rude service and unprofessional behavior from some staff members.
Cleanliness and Quality
Customers generally noted that the vehicles were clean and well-maintained, contributing to a positive rental experience.
Response to Issues
Several reviews mentioned difficulties in resolving issues with rentals, including mechanical problems and lack of support from staff when problems arose.