Enterprise Rent-A-Car

4.1
164 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Los Lunas, NM? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Los Lunas location today.

Location

Enterprise Rent-A-Car
830 Main St NE, Los Lunas, NM
87031, United States

Hours

Reviews

4.1
164 reviews
5 stars
113
4 stars
16
3 stars
3
2 stars
4
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Lauren and Anthony for their exceptional service.

Communication Issues

Several reviews pointed out problems with communication, including incorrect appointment times and lack of follow-up, leading to customer frustration.

Vehicle Availability

Customers frequently reported issues with vehicle availability, including reservations not being honored and limited options at the location.

Mixed Experiences

While some customers had great experiences, others reported unprofessional behavior and dissatisfaction with service, indicating inconsistency in performance.

Pricing Concerns

Multiple reviews mentioned high rental prices, with some customers feeling that rates were not competitive compared to other rental services.
  • AV
    Audrey Vallejos
    Nov 17, 2025
    5.0
    Always friendly service. Great rates. Highly recommend.
  • MC
    Mary Ann ChavezLopez
    Nov 11, 2025
    5.0
    Great experience will definitely go back!!
  • AL
    Andre Luna
    Oct 7, 2025
    4.0
    Great experience all around!
  • MB
    Marny Benedict
    Sep 16, 2025
    1.0
    I am not pleased with the communication at the Los Lunas location. My car went into the shop for accident repair on 15 September 2025 and will be there for 8-10 days. That and the car rental are both on the insurance claim. I called Enterprise the same day and was told to visit today, 16 September 2025, at 1:00 PM to arrange for a rental. Unfortunately, I did not catch the name of the representative I spoke with. Upon arrival, Ahrizzia informed me that there was no record of the appointment, that I had not contacted them since August, before I had any information about the estimated repair time, and there would be nothing available until Thursday, 18 September 2025. That puts any possible car availability nearly half-way through the estimated repair time. I know this is a small office. In fact, I tried to visit last week, but no one was there; off delivering a vehicle according to the printed note on the door. But I must say that overall, this has been an unpleasant and fruitless exercise, and I am very disappointed.
  • MC
    Moon X Child
    Sep 15, 2025
    1.0
    I was told you could not rent a car with a debit card when I have done this with other enterprise location as long as you have proof you have a credit card. The woman’s attitude was not pleasant and was not happy with the service at all. I prefer my local enterprise for sure.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Los Lunas offer?

Enterprise Rent-A-Car offers a wide range of rental vehicles including cars, vans, and luxury cars, along with flexible rental options and airport pick up services.

Where is Enterprise Rent-A-Car located in Los Lunas?

Enterprise Rent-A-Car is located at 830 Main St NE, Los Lunas, NM 87031, United States.