Pilot Travel Center

3.8
438 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Jal, NM! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
410 E Kansas Ave, Jal, NM
88252, United States

Hours

Reviews

3.8
438 reviews
5 stars
203
4 stars
96
3 stars
52
2 stars
20
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and welcoming staff, others reported rude service and a lack of responsiveness from management.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the showers and bathrooms, with some customers expressing frustration over unsanitary conditions.

Pricing

Many customers found the prices to be excessively high, especially for food and fuel, leading to complaints about perceived price gouging.

Wait Times

Customers frequently mentioned long wait times for showers and at the checkout, indicating a need for better staffing and management of busy periods.

Facilities

The facility was noted for being clean and well-stocked, but issues with equipment like gas pumps and ATM machines were also reported.
  • IM
    Iris Mendoza
    Sep 19, 2025
    5.0
    The people are so friendly and welcoming
  • BB
    Butter Blood
    Aug 10, 2025
    1.0
    Check your pricing and don't be afraid to say something. Will will most likely encounter at least a 20% increase at the register. And don't allow the manager to deflect you. It doesn't matter how thick that mask is the person under there is liable for this issue and needs to take responsibility. We'll see how corperate feel's when a few federal agencies are showing up for an audit. Going back on the books. How much was sold? Whats the discrepancy? Should we make an example? I would. Just cause a few guys have corperate cards doesn't justify scalping the dude with his debit. Feelings. Lol.
  • MM
    Michael Magnuson
    May 20, 2019
    4.0
    Good

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.