Pilot Travel Center

3.9
1177 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Hobbs, NM! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
3710 W Carlsbad Hwy, Hobbs, NM
88240, United States

Hours

Reviews

3.9
1,177 reviews
5 stars
549
4 stars
289
3 stars
155
2 stars
59
1 star
125

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported unsanitary conditions, particularly in restrooms and food areas.

Customer Service

Feedback on staff behavior was mixed, with several reviews highlighting rude service and lack of assistance, while some praised friendly and helpful employees.

Food Quality

Numerous complaints were made about the quality and preparation of food items, with specific mentions of undercooked and poorly assembled meals.

Shower Facilities

Customers expressed frustration over long wait times for showers and inadequate maintenance of shower facilities.

Parking Issues

Several reviews noted difficulties with parking, particularly due to oil field trucks taking up spaces and the tight layout of the lot.
  • SH
    Scott Haese
    Dec 30, 2025
    1.0
    Plumbing problem?, Restrooms, showers, etc were closed and didn't look like they were working on it.
  • JB
    James Beauchamp
    Dec 23, 2025
    1.0
    The store itself is fine it's a pilot the breakfast burrito was horrible at this location they were missing half the ingredients so I spent $6.39 for a tortilla with sausage aggs and tater tots 1/11/26 for the past week the truck diesel pumps have been pumping extremely slowly. And the prices on breakfast items just increased again sausage agg & cheese biscuit was $4.89 are now $5.29 quality of food keeps dropping but prices keep going up. If I wasn't forced to buy fuel only from pilot flying j I wouldn't be back!
  • CL
    Cesar Llorente
    Dec 21, 2025
    2.0
    Two and a half hours with only two people ahead of me and four showers available. One of them was empty. They should speed things up for the customers who think they're at a spa.
  • CC
    César
    Dec 13, 2025
    1.0
    Three showers were open for people to use the restroom. I had reserved a shower for 30 minutes, and no one was there to clean or close one. I had to leave the Pilot without being able to shower. Very bad. They don't treat professionals well.
  • JG
    julio rivero garcia
    Dec 6, 2025
    1.0
    Muy mala experiencia en este lugar , sobre todo en los baños , sucios y estube mas de 5 horas esperando para bañarme y me tube que ir aun quedandome 2 delante

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.