Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Bernalillo #2526 in Bernalillo, NM is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Bernalillo, NM or call us at (505) 771-3617.
Many customers praised the exceptional customer service provided by staff members, highlighting their helpfulness and willingness to go above and beyond.
Staff Knowledge
Feedback indicated a mix of experiences regarding staff knowledge, with some customers reporting helpful and knowledgeable employees, while others encountered staff who were not well-informed.
Store Cleanliness
Customers noted that the store was clean and well-organized, contributing to a positive shopping experience.
Product Availability
Several reviews mentioned that the store generally had the parts needed in stock, although some customers experienced issues with incorrect or faulty products.
Pricing Concerns
Some customers expressed frustration with rising prices and felt that certain items were overpriced compared to competitors.
KP
Kerri Palmer
Nov 20, 2025
5.0
Thank you to the helper that helped me change my smart car battery. Really nice guy, and idk how the hell he did it. A smart car battery is a royal pain in the ass… he even came to my house. Talk about exceptional customer service. Thank you so much ! 💕 I’m forever grateful.
MC
Ms C
Nov 7, 2025
5.0
Clean store
FG
frank griego
Oct 26, 2025
5.0
Great customer service
DR
Don Robbins
Oct 22, 2025
5.0
Employees are helpful at both locations shopped in the last week.
Had all the parts needed in stock.
And offer 10% military discount.
PG
Peter George
Oct 4, 2025
1.0
Went there to buy a replacement fuel cap for my vehicle as old one was stolen (this is Albuquerque after all!)
Sounds like a simple request, right?
Autozone staff hadn’t a clue what I needed and even after I told them the old one had been stolen, two members of staff independently asked me to show them the old one….. I pointed out why that was impossible and they couldn’t be less interested in helping when I asked if I could see a few to pick the right one. At that point the supervisor said “we’re not going to just pull them off the shelves for you to look at”. He then became rude and obnoxious so I left.
Contrast this to O’Reilly Autoparts one block along the street, with knowledgable and helpful staff who understood my predicament, walked out to the vehicle with me, and then selected the correct product on the first try!
Totally different customer experience.
Don’t waste time with Autozone. Go straight to O’Reilly