Need a rental car in Albuquerque, NM? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Albuquerque location today.
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who went above and beyond.
Reservation Issues
Several reviews highlighted problems with vehicle availability despite having reservations, leading to customer frustration.
Vehicle Condition
Customers generally reported that vehicles were clean and well-maintained, although there were some complaints about receiving vehicles with issues.
Pickup and Drop-off
The shuttle service and transportation to and from the rental location received positive feedback, although there were instances of delays.
AU
A Google User
4 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
VH
Vivian Hairston
Feb 23, 2026
5.0
Enterprise is my usual go to when it comes to car rentals. I always get fast and friendly service. I was pleasantly surprised at the size of the vehicle which proved to be roomy and comfortable. I'll definitely be using them again.
DR
Darlene Roybal
Feb 17, 2026
5.0
We had the most amazing experience with them.. when we picked up our car they were swapped but they handled it like champs. they worked as a team to get everyone on their way. a big thanks to Lauren
JH
Joshua Henry
Feb 9, 2026
1.0
What is the point of a reservation if they do not provide a vehicle in a timely manner? I booked my car two weeks in advance and I am still sitting in their lobby with no update on when I will have a car after 2 hours! Save yourself the headache and go somewhere that has inventory. Seriously do not have time for this disservice and yet I am still waiting.
MB
Micah Buck
Feb 9, 2026
1.0
Had a car reserved for 9am weeks in advance. After staff fumbled the paperwork and needed to redo it twice, we are now waiting well past 10am for the car to be brought to the rental location. Staff was completely unapologetic and told us this was "normal" and "just what it is like in a Monday."