Alamo Rent A Car

Reviews

• BT

  Brandy Doug Tibbs

  2 days ago
  5.0
  Fast check in and out. Clean and very nice van. Exactly what we booked. Had Apple car play which is exactly what we needed to get around.
• BK

  Brian K

  Mar 23, 2026
  5.0
  We are frequent travels to ABQ. Every time, we rent from Alamo. They are always friendly and very efficient. Not only that, but the prices are usually the best. Want extra savings? Use your COSTCO membership to book the rental! It includes a free second driver on the contract.
• MS

  Mark Shepherd

  Mar 21, 2026
  5.0
  Although when I arrived at the rental counter there was nobody available to help me. The folks at Enterprise helped me complete my reservation and National actually provided me my vehicle. The process actually worked pretty well. The vehicle was newer, clean, ran well and was full of fuel. The fact that Costco booked my reservation with my Hotel made it easy and affordable.
• CG

  Cody A. Gregg

  Mar 19, 2026
  1.0
  I would give negative stars if I could. This place oversold and didn't honor reservation and left me stranded. I had a reservation to pick up when my flight got in at 11:00 pm. I arrived at the rental counter to find it closed even though the hours were listed until midnight. An employee at another rental company told me Alamo had sold out of cars and closed for the night. I tried to call Alamo customer service, only to get a message that they were closed and to call back the next morning. In a nutshell, I arrived during their business hours to find them closed, with no car for my reservation, and absolutely no communication from them. This is the second experience of this type I've had at this location. I doubt I will rent with Alamo again. Update: I reported the experience to Alamo Customer Service and was told a customer service manager would call me. It hasnt happened.
• AF

  Aaron French

  Mar 8, 2026
  1.0
  My unacceptable rental experience involving Alamo Rent A Car, Enterprise Rent-A-Car, and National Car Rental. I reserved and prepaid for a vehicle through Alamo, specifically selecting the contactless pickup option so I could quickly retrieve my vehicle and leave after a long travel day. I arrived at approximately 10:10 p.m. expecting a seamless experience. There was not a single vehicle available in the Alamo lot. Despite having a confirmed, prepaid reservation, no car was available. I was redirected to the Enterprise rental counter for assistance. After additional waiting and confusion, I ultimately had to complete the process at the National booth. I did not receive a vehicle until approximately 11:00 p.m. — nearly an hour after arrival. During that time: • Multiple customers were assisted out of order while I waited. • There was no clear direction or communication. • No one took ownership of the situation. To make matters worse, the vehicle I ultimately received — after nearly an hour of waiting — strongly smelled of cigarette smoke. After such a delay, being handed a vehicle in that condition only compounded the frustration. From a customer standpoint, this reflected a breakdown in coordination across all three brands operating under Enterprise Holdings. A prepaid reservation should guarantee availability, especially late at night when alternatives are limited. Offering contactless pickup while having zero vehicles available is misleading and unacceptable. This was the worst rental experience I have had, and I rent vehicles frequently. • Failure to honor a prepaid reservation • Nearly one hour delay • Operational disorganization across affiliated brands • Providing a vehicle in unacceptable condition (strong cigarette odor)