AutoZone Auto Parts

Reviews

• KJ

  Ken J

  Dec 20, 2025
  2.0
  I visited the store on Thursday the 18th and had a very disappointing experience. When I arrived, there was one customer at the counter being helped with a battery. That customer was on the phone trying to figure out what he needed, while the employee at the register simply waited. I was the only other customer in the store, and I was trying to purchase a simple engine air filter. There were five employees working at the time. The manager saw me waiting in line but chose to go outside to install windshield wipers for another customer. Two other employees were at the opposite end of the store doing what appeared to be inventory or another task, and another employee walked in with food in his hand. I waited in line for about five minutes, clearly visible, and no one offered assistance. I eventually walked out. As I passed the older manager, I said, “This is ridiculous, five people working and nobody helping me.” He did not respond and continued on with his business. This was extremely frustrating and not the level of customer service I expect. I hope this feedback helps address staffing awareness and customer prioritization going forward.
• DK

  David Kramer

  Dec 14, 2025
  1.0
  Be wary if you come here for a new battery installation. I was given the run-around by an associate who clearly just didn’t want to do the installation. Instead of just saying they couldn’t, he kept listing off rather silly reasons why he couldn’t change the battery. To top it off, the battery test he ran came back good with 100% health. When I had AAA come out the same day to install the new battery, their test came out at 12% health with a recommendation to replace the battery. Seems like the tool at AutoZone spits out 100% to give the employee a reason to not install a new battery. I don’t trust them and will not return here.
• BB

  Brianna Siciliano (Bri)

  Nov 11, 2025
  1.0
  I went in on Saturday 11/09/25 to buy an air filter. I tried to put it in today. I did tell them my make model and year. Everything went fine until i tried to put the filter cover back on, it would not snap into place. I tried to push it in harder, still not snapping into place. Yes I made sure and triple checked it was in correctly, it’s not hard at all to tell if it is. So i took it out, slid the old one back in to see if i was just trying to put the cover back on wrong. NOPE. It snapped back on no problem. I put the two filters together and lined them up, the new one was slightly longer than the old one. So i bring it back to this store today. The dude tried telling me it was the right size after measuring it up against the old filter and looked at me with a “oh well” face. I got my refund and left. Moral of the story is, None of these people know how to use their eyeballs and see that the new one was a bit longer than the old one. Thanks for wasting my time and my gas.
• RD

  Raymond DeFrizzOutdoors

  Oct 3, 2025
  5.0
  This is my go to first and then I start picking everybody else after this store goes above and beyond to help you get your needs and they will hunt down the product for you and either get it to you or you would have to go pick it up
• CP

  christian ponto

  Sep 24, 2025
  5.0
  I had such a great experience with Robert at AutoZone. He went above and beyond helping me out, he changed my car battery for me in the pouring rain without hesitation. He was patient, professional, and made sure everything was done right even though the weather was miserable. You don’t come across people willing to put in that kind of effort every day, and I really appreciate his help. Thanks again, Robert, you turned what could’ve been a stressful situation into a smooth one

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