East Coast Toyota

Reviews

• IB

  Imad Bakhira

  3 days ago
  1.0
  Car salesman held my diabetic partners car keys hostage to attempt to coerce her to accept a trade-in under duress until her blood sugar dropped and I had to pick her up. She made it clear she was not interested and feeling unwell. Go elsewhere. Anywhere else.
• SA

  Steven Acuna

  4 days ago
  1.0
  This review is NOT for the sales rep or social media rep. Einstein Zarzuela and Alessandro Ramos were excellent, and I would gladly work with them again. They are the only reason this review isn’t zero stars. The 1 star is strictly for the administrative team and the complete lack of follow-through regarding my plates and registration. I told financing I would be transferring my plates, not getting new ones. This never happened, and I was charged the full plate fee anyway. 10 days before my temp tag expired, I contacted the front desk (Joanne). I was told to “call back later,” and over the next 10 days I called repeatedly, left messages, and emailed management. Nobody followed through, nobody took ownership, and I kept getting the runaround. I repeatedly asked for a new temp tag, and no one would help — even though I am not local. Plates arrived at the dealership on 11/06/25,. Using the title I received from the state and the characters of the plate that I had to practically beg for them to give me, I had to print my own registration myself just to legally drive. I was literally driving around with an expired temp tag because the dealership would not issue a new one. The plates were shipped via FedEx, but the dealership never gave me the tracking number or told me a signature was required. FedEx left no delivery notices, so the package was sent back. The dealership then told me I had to pay for shipping again, which I did just to end the ordeal. Finally received my plates and registration on 11/20/25. All of this could have been avoided if: They had simply transferred my original plates as requested, OR They had created a new temp tag, OR Someone had returned a phone call or email. Administrative staff who failed to assist: Will Carthens (Sales Manager) Rafi Nepomuceno (Sales Manager) Juan Higuita (General Sales Manager) Joann(e) (Front Desk – extremely unhelpful for registration issues) Thank you to Einstein and Chelsea Seo, who were the only ones who actually helped.
• AA

  Alex

  5 days ago
  5.0
  Rafi, Damian and Tyrone were fantastic from my first visit. I was having major challenges with Jeep having several product recalls and they would not tend to. I wanted to not only switch to a reliable brand and vehicle, but a dealership that I will continue to call home, as well as recommend any friends and family to. They were able to do everything possible to put me into the truck that I wanted while dealing with the rollover with my current vehicle. I would recommend everyone to choose East Coast as their primary Toyota dealership in NJ.
• SG

  Sandy Giblin

  Nov 16, 2025
  5.0
  I had the pleasure of dealing with the best salesman, Ty. I was having an issue with a car I had previously bought at East Coast Toyota and he took the time to listen to me and get me out of my previous car and put me in a new Rav 4 that I am extremely happy with. He was very knowledgeable and made the whole process smooth and seamless. I highly suggest you go see Ty and he will take very good care of you. Thanks Ty!!!!
• SV

  Sabina Vargas

  Nov 11, 2025
  5.0
  Richard is the man !! When I went to east coast Toyota I was nervous and had lots of questions. Richard was very informative, professional, kind, and walked me through a range of options that worked for me and answered all my questions. I went home happy and with my new 2026 Cross 🩵. Thank you for everything Richard. If you are looking for a car and need someone who will answer all your questions Rich at East Coast Toyota is the guy to speak to.

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