East Coast Toyota

Reviews

• BS

  Beth Saint-Hilaire

  Dec 4, 2025
  5.0
  We had a great experience at this dealer. Yousef and the rest of the staff went above and beyond to make sure we got exactly what we wanted. Even the financial team made the process quick and efficient.
• AP

  Anthony Perrone

  Dec 4, 2025
  5.0
  great experience at this dealership and left with a great truck. Like to give a big shout out to Youssef Nasief for making it happen, great salesman!
• DK

  Dipesh Karki

  Dec 1, 2025
  5.0
  Youssef nasief is the best one of the best experiences I ever had in my life buying a new car. I would highly recommend Youssef if you’re looking for a hassle, free experience, very kind and very upfront very satisfied with thanks to him and the team I drove out with my dream car 🙏🙏🙏
• ST

  sabin thapa

  Dec 1, 2025
  5.0
  Bought my new RAV4 for youssef nasief outstanding customer service very straightforward and upfront meet us with a smile made the whole process very simple and very easy. I would highly recommend Youssuf if you’re looking for a great deal excellent customer service very respectful and the whole process took less than 50 minutes to finish the whole deal. Definitely coming back here to see him really one of the best car buying experience I had.thank you youssef and east coast toyota
• SA

  Steven Acuna

  Nov 20, 2025
  1.0
  This review is NOT for the sales rep or social media rep. Einstein Zarzuela and Alessandro Ramos were excellent, and I would gladly work with them again. They are the only reason this review isn’t zero stars. The 1 star is strictly for the administrative team and the complete lack of follow-through regarding my plates and registration. I told financing I would be transferring my plates, not getting new ones. This never happened, and I was charged the full plate fee anyway. 10 days before my temp tag expired, I contacted the front desk (Joanne). I was told to “call back later,” and over the next 10 days I called repeatedly, left messages, and emailed management. Nobody followed through, nobody took ownership, and I kept getting the runaround. I repeatedly asked for a new temp tag, and no one would help — even though I am not local. Plates arrived at the dealership on 11/06/25,. Using the title I received from the state and the characters of the plate that I had to practically beg for them to give me, I had to print my own registration myself just to legally drive. I was literally driving around with an expired temp tag because the dealership would not issue a new one. The plates were shipped via FedEx, but the dealership never gave me the tracking number or told me a signature was required. FedEx left no delivery notices, so the package was sent back. The dealership then told me I had to pay for shipping again, which I did just to end the ordeal. Finally received my plates and registration on 11/20/25. All of this could have been avoided if: They had simply transferred my original plates as requested, OR They had created a new temp tag, OR Someone had returned a phone call or email. Administrative staff who failed to assist: Will Carthens (Sales Manager) Rafi Nepomuceno (Sales Manager) Juan Higuita (General Sales Manager) Joann(e) (Front Desk – extremely unhelpful for registration issues) Thank you to Einstein and Chelsea Seo, who were the only ones who actually helped.

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