Enterprise Rent-A-Car

4.2
597 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in West Orange, NJ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Orange location today.

Location

Enterprise Rent-A-Car
85 Washington St, West Orange, NJ
07052, United States

Hours

Reviews

4.2
597 reviews
5 stars
400
4 stars
73
3 stars
26
2 stars
15
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and accommodating, with several specific mentions of individual employees going above and beyond.

Efficiency

Several reviews highlighted the quick and seamless rental process, with many customers noting fast pick-up and drop-off experiences.

Reservation Issues

A number of customers reported problems with reservations not being honored or discrepancies in pricing, leading to frustration and dissatisfaction.

Vehicle Availability

Some customers expressed disappointment regarding the availability of vehicles, particularly when reservations were made in advance.

Mixed Experiences

While many reviews were positive, there were also significant complaints about poor service and management responses, indicating inconsistency in customer experiences.
  • KK
    Kate
    Dec 30, 2025
    5.0
    This is the best place to pick up a rental car or van in the Montclair area. They always reach out to confirm & ease the pickup with recommendations on when they will be busy often comping rime so that the rush time can be circumnavigated so the pick up is fast & easy. Have to also say the employees at this location consistently go above & beyond.
  • AK
    Akshay Karthick
    Dec 28, 2025
    5.0
    Most competent rental car staff i have ever come across. everything is so quick here. These guys should be working in a busy airport location
  • DN
    David Nunez
    Dec 24, 2025
    5.0
    This place was fantastic to work with, I made a last minute reservation online , and they were able to accommodate my request despite not having any cars available. The manager Nico was super helpful and was able to get me a car , despite the crazy holiday request and demand. Definitely would do business with this enterprise again.
  • KA
    Kwarana Adrea
    Dec 15, 2025
    5.0
    The best Enterprise in NJ! Jevon and the staff are the best. Jevon went out of his way to ensure we get a car of our personal preference in a limited inventory due to snow weather + holiday season. I would recommend 100%. He is compassionate, efficient and professional...exactly what was needed in our desperate time of need for a car.
  • AA
    Abby
    Dec 11, 2025
    3.0
    The staff are nice But the rental rates are outrageous- guess top brass are out of touch. $100/day for Toyota Camry ? The previous customer was incensed. Being told the rates fluctuate did not mollify him. This was no ‘ rate fluctuation’. It was daylight robbery. I feel sorry for the staff. They are trying their best. But management has to pare down their bonuses before the company goes out of business.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in West Orange, NJ?

Enterprise Rent-A-Car in West Orange offers a wide range of vehicles including standard cars, vans, and luxury cars with flexible rental options.

What are the business hours of Enterprise Rent-A-Car in West Orange?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM.