Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
Lee's Garage knows accidents can take their toll, so we strive to make every aspect of the repair process as painless and comfortable as possible. Our certified auto body and paint specialists will bring your vehicle back to its original specifications with the most sophisticated technology and the finest paints.
Established in 1937, we've made sure excellent customer service and a friendly smile never go out of style while providing exceptional care from the moment you walk through our door.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Lee’s Garage of West Long Branch
853 Broadway, West Long Branch, NJ
07764, United States
Hours
Reviews
4.7
134 reviews
5 stars
121
4 stars
3
3 stars2
2 stars2
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and attentive service provided by the staff, particularly highlighting individuals like Kayla and Dean.
Quality of Work
The quality of repairs and restorations received high marks, with many reviews noting that vehicles looked brand new after service.
Communication
Customers appreciated the proactive communication throughout the repair process, including updates via text messages and thorough explanations of work needed.
Trustworthiness
Many reviews emphasized the honesty and integrity of the garage, with customers feeling confident in the assessments and pricing provided.
Mixed Experiences
While most feedback was positive, a few customers reported issues with communication and service delays, indicating some inconsistency in experiences.
- TETara English-SweeneyNov 7, 20255.0I don’t have the words to express how incredible this shop is, especially Kayla. I stopped in to get an estimate for damage caused by a valet. The valet service refused to cover the repairs, and Kayla encouraged me to contact them again. Unfortunately, they were even worse the second time around. Kayla had asked me to keep her updated, so I did. Even though the repairs were going to be expensive, she went out of her way to help me find solutions I could live with, saving me a huge amount of money. I honestly don’t know how to repay her for her kindness, patience, and huge heart. While I waited for my car, I overheard her on the phone with other customers, and she was just as professional, kind, and sincere with each and every one. Kayla is a true asset to this business, and because of her, I’ll recommend this shop to everyone I know.
- JMJoseph MadoniaOct 31, 20255.0One of the most HONEST and professional service garages out there. I will NEVER go anywhere else.
- GAGLENN AJAMIANSep 19, 20255.0Great service
- DFDarren FinnieSep 18, 20255.0Lee’s Garage in West Long Branch serviced my Acura recently and they did a spectacular job repairing my fender. They were accurate in their assessment and completed the job in just a couple of days. The service was also the best I’ve experienced with auto repair shops. (5 out of 5.) In particular, Barry and Kayla were fantastic service advisors. They were personable, thorough, caring and super-efficient. I’ve already recommended Lee’s to friends in the area. And, finally, the complementary hand carwash (which I wasn’t expecting) made my car look brand new when I left the lot.
- MMMark MurphyAug 25, 20255.0Lees just completed a warranty paint repair orchestrated by Mercedes-Benz of Little Silver on our Sprinter 2500 RV. The result is spectacular. The area addressed by Lee’s now looks like it should have coming from the factory but didn’t. Thank you Kayla at Lee’s and Guy at Mercedes-Benz for rectifying this for us! A top notch shop!!
Frequently Asked Questions About Lee’s Garage of West Long Branch
My car isn't driveable; can I get it towed to your shop?
Yes! Give LGI Towing a call during business hours (732-222-3644) and we will get everything set up for you. If you need a tow after our business hours call Central Towing (732-530-4041) and tell them you're having your vehicle repaired at Lee's Garage, Inc.
Who do I pay for the vehicle being towed?
If you are going through insurance, the tow bill will be billed directly to them. If you decide to pay out of pocket, the tow bill will be added to the final bill and due at the time the repair is complete.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How do I get an estimate?
We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle. Use the link below to start the estimate process.
If you would prefer to bring your vehicle in, please contact us at any of our locations and make an appointment.
Do I need more than one estimate?
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
I already have an estimate from my insurance company, what do I do next?
If your insurance adjuster already came to look at your vehicle you are able to call and schedule the repairs, you can fax or email us a copy, drop it off or give us your insurance information and we can attain our own copy of the estimate. We must start the repair process from the original estimate.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.
How long will the repair take?
Each repair is unique and the length of time it takes to repair your vehicle depends on numerous variables. We should be able to give you an approximate out date once the initial estimate is written.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value.
What kind of parts will be used on my vehicle?
There are three types of parts that can be used and if you go through insurance it will be determined through your company's policy. By law, a vehicle five years within the year it was manufactured must use OEM or Reconditioned parts on the vehicle. If your vehicle is more than five years old it is possible to use Aftermarket or Salvage parts. Your insurance company will tell us which to use.
OEM (Original Equipment Manufacturer) Parts: These are brand new parts directly from the manufacturer of your vehicle. They are the most expensive and contain a warranty if any problems should arise.
Reconditioned Parts: These are OEM parts that have been damaged and repaired back to factory specifications.
Aftermarket Parts: These are new parts that are developed by a company other than your vehicle's manufacturer. These are similar to OEM parts and still carry a warranty but are generally cheaper. Many aftermarket parts carry a certification by CAPA which helps ensure the integrity and basic quality of the part. If a situation arises where the part does not align properly or appear identical to the original part then it will be returned and a different part type will be used. Lee's Garage always puts the safety and condition of your vehicle ahead of price. You can rest easy knowing we will not place aftermarket parts on your vehicle in order to achieve an inexpensive repair.
Salvage Parts: These are used OEM parts usually taken off totaled vehicles from a salvage yard. This is generally the cheapest option.
Do you guarantee your work?
Yes. We have a limited lifetime warranty on all of our work for as long as you own the vehicle. It is important to know that your body shop is the only party responsible for a warranty on your repair, NOT your insurance company.
I picked up my vehicle but noticed something wrong after I got home, what should I do?
We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves any one of our shops. If you notice anything that doesn't seem right or experience any problems, please do not hesitate to give us a call or stop back in. We warranty all of our work and will fix any issues that arise. If it turns out to be something the insurance company needs to be brought in on we have procedures in place to get everything taken care of.
The other insurance company says my car is a "total loss". What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) - is greater than the actual cash value (ACV) of the vehicle prior to the accident.
How is the Actual Cash Value (AVC) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident, or in some instances allow the repairer to make the determination. They may use a vehicle evaluation service or the newspaper to determine pre-accident value. The owner should also determine the value independently.
Is the Actual Cash Value (AVC) negotiable?
Sometimes. If you feel the ACV offered by the insurance company is too low, then you are obligated to prove this either through documented receipts of vehicle enhancement or written statements by qualified experts to determine the proper value.
What is subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
What is a deductible and how do I know if I have one?
If you were not at fault and the repair is going through the other party's insurance, then you will not have a deductible. A deductible is determined at the purchase of your insurance premium and can range anywhere between $50 and $3,000. If the repair is going through your insurance policy, then the cause of the accident will determine the deductible amount. Ask your insurance company or go through your policy to find out.
Who do I pay my deductible to?
It will be your responsibility to pay Lee's Garage when you pick up your vehicle.
Can the shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
When can I wash or wax the extrior of my vehicle?
You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
• Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
• Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
• Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
• Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
Can I get my car towed to Lee’s Garage if it is not drivable?
Yes, during business hours call LGI Towing at 732-222-3644 to arrange a tow. After hours, call Central Towing at 732-530-4041 and inform them your vehicle is being repaired at Lee’s Garage.
How can I obtain a rental car while my vehicle is being repaired?
We can assist with rental car arrangements, but insurance coverage depends on your policy. Contact your insurance company to confirm if rental coverage applies and understand your specific limitations.
Do you provide free estimates for repairs?
Yes. Estimates are free of charge. We recommend making an appointment so we can allocate enough time to assist you comfortably. You can start the estimate process online or bring your vehicle in by appointment.
What types of parts are used for repairs at Lee’s Garage?
Depending on your insurance policy and vehicle age, repairs may use OEM, Reconditioned, Aftermarket, or Salvage parts. For vehicles within five years of manufacture, OEM or Reconditioned parts are required by law. We prioritize safety and quality over cost when selecting parts.
Do you guarantee your repair work?
Yes, we offer a limited lifetime warranty on all repairs for as long as you own the vehicle. The warranty responsibility lies with our shop, not the insurance company.
What are Lee’s Garage’s business hours?
Our hours are Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 8:30 AM to 12:00 PM. We are closed on Sundays and certain holidays.
Are there any nearby places where I can grab a coffee or a snack while waiting?
Yes, QuickChek nearby offers convenience store items and coffee, and Dunkin’ Donuts is also close by for coffee and snacks. These are convenient stops during your visit to Lee’s Garage.
Where can I get my car washed near Lee’s Garage after repair?
Extreme Detail Center, a nearby car wash, is convenient for washing your vehicle after repairs at Lee’s Garage.
Are there dining options near Lee’s Garage for meals or quick bites?
Brother’s Pizza and My Way Cafe are nearby dining options, offering pizza and American cuisine respectively, ideal if you want a meal before or after your visit.
Is Lee’s Garage accessible for customers with disabilities?
Yes, Lee’s Garage has wheelchair accessible entrances, parking, and restrooms to accommodate customers with disabilities.