Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone West Long Branch #4781 in West Long Branch, NJ is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in West Long Branch, NJ or call us at (732) 676-5184.
Feedback on customer service is mixed; while some employees like Troy and Doc received high praise for their helpfulness, others were reported as rude and unhelpful.
Staff Knowledge
Many customers noted that staff members were knowledgeable and able to assist with various automotive issues, enhancing the shopping experience.
Store Experience
The store is generally well-stocked and clean, but some customers experienced long wait times and slow service.
Positive Interactions
Several reviews highlighted positive interactions with staff who went above and beyond to assist customers, creating memorable experiences.
SM
Siarra Morris
Jan 1, 2026
1.0
Extremely poor customer service at AutoZone today at 10:58 AM on New Year’s Day 2026!
The employee was rude from the moment I walked in. When I asked about my battery, he immediately said, “I hope you don’t need it changed because it’s too cold,” in a dismissive tone. Outside, he was visibly agitated, struggled to open the hood, complained about a rule regarding cold weather, couldn’t locate the battery, and then asked me to find it myself.
Instead of helping, he told us to go somewhere else. Unprofessional, dismissive, and unacceptable customer service.
Older middled aged yt guy.. he was very rude! Do Not go here!
JT
Jon Tyler
Oct 22, 2025
5.0
Staff were well helpful and courteous.
DD
DAR
Oct 11, 2025
5.0
The two times I have needed help with replacing my headlight bulbs I have had great experiences. I have tried another local autozone locations who were very unhelpful to only end up driving to this location slightly further. I will now always use this location. Highly recommend.
JI
jacob inners
Sep 2, 2025
1.0
Didn't really want to help test my batteries in my truck, then said both were bad so I said ok I would like to buy 2 new ones, they proceeded to tell me they don't know of they could do it because there were wires on top of my battery and didn't want to disconnect them and be at fault if somthing happened. I replaced them and I moved the wire out of the way and took me 5min to do the job.