Feedback on customer service is mixed; while some staff members are praised for being helpful and friendly, others are criticized for rudeness and unprofessional behavior.
Product Quality
Customers expressed concerns about the quality of certain products, with some reporting issues with parts that were recommended or sold.
Staff Knowledge
Several reviews highlight knowledgeable staff who provide valuable assistance, but there are also complaints about staff lacking expertise.
Store Experience
The store is noted for its cleanliness and organization, but some customers reported negative experiences related to service and product availability.
Positive Recommendations
Despite mixed reviews, many customers recommend the store for its helpful staff and good inventory.
SA
Shakib Ahmed
3 days ago
1.0
This worker named Samir is the worst. 0/10.
KS
Kathleen Stix
Nov 2, 2025
5.0
Matt and Yasser are the best. Greeted me with kindness and assisted me with changing a head light on my vehicle. I was worried about getting pulled over for a violation, and they eased my concerns. What absolute awesome customer service.
Another item off of the to-do list due to Matt and Yasser’s assistance with the head light.
Keep up the great work and thank you again!
AG
Aileen Gilbert
Sep 21, 2025
5.0
Outstanding service! Friendly staff. My new, always go to, auto parts store. Inventory in this store is enormous.
BT
Brandel Tavarez
Sep 16, 2025
2.0
Mathew is very rude, it looked like he was mad the whole time and didn’t want to be there
JM
Joe M
Aug 17, 2025
2.0
I had a mixed experience at AutoZone. The staff was helpful, which I appreciated, but the parts they recommended weren’t high quality. I purchased a replacement wiper blade, and while trying to install it, it actually caused me to break the entire rear windshield wiper—which should never happen. When I brought it back, one of the employees even admitted that it wasn’t a good brand, which made me wonder why it was being sold or recommended in the first place.
On the positive side, the headlights I purchased there were great and worked perfectly. Overall, I left with a mixed impression: good customer service, but questionable product quality.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours for AutoZone Auto Parts in Wayne, NJ?
AutoZone Auto Parts in Wayne, NJ is open Monday to Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery options?
Yes, AutoZone offers in-store pickup, curbside pickup, and same-day delivery services for customer convenience.
Where is AutoZone Auto Parts located in Wayne, NJ?
AutoZone Auto Parts is located at 1836 Route 23 N, Wayne, NJ 07470, USA.
What types of products can I find at AutoZone Auto Parts in Wayne?
You can find auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts for customer service?
You can contact AutoZone Auto Parts by phone at +1 973-706-0200 or by email at customer.service@autozone.com.
What is the official website and social media presence for AutoZone Auto Parts in Wayne?
The store's website is https://www.autozone.com/locations/nj/wayne/1836-route-23-n.html and its Facebook page is https://www.facebook.com/604352073055723 under the name AutoZoneWayneNJ.
Are there places nearby where I can eat before or after visiting AutoZone?
Yes, nearby restaurants include Bachagaloops Restaurant, Bradlees Pizza, Tommy Chengs Asian Cuisine, Fuddruckers Restaurant, and the Monarch Diner for a variety of dining options.
What entertainment options are near AutoZone in Wayne?
The Rosen Theater, a cinema and concert venue, is located nearby where you can enjoy movies and live performances.
Is there a coffee shop near AutoZone where I can relax or work?
Yes, Starbucks is nearby, offering a convenient place for coffee, snacks, or a quick break during your visit to AutoZone.
Are there any nearby stores or services that complement my visit to AutoZone?
Yes, Kohl's department store, Genesis of Wayne used car dealer, and professional services like Cambridge Kitchen Designs are close by, making it easy to combine errands.