Horrible experience. The sales rep and sales manager are very disrespectful, we dealt with Michael Ruvo. The car we saw had a check engine light on, and we knew it because of the battery. The car is Certified which raises a lot of questions.
We requested a guarantee that the battery is good, and Mikey said he can't do that -what kind of guarantee you want.
We said put it in writing (in the contract / email) that the battery is going to be good atleast until tomorrow.
He replied and I quote "What do you want? Do you want me to write in crayons that the battery is okay?", then he proceed to write in a piece of paper 'Battery is A okay :)'
Then, we went and checked the car, it won't turned on.
The battery was dead. It was NOT A okay.
With the disrespect and the dead car, obviously we're not buying the car. Watch out for Mikey's writing in crayons.
HC
Harbor Stage Theatre Company
Apr 22, 2026
If I could give zero stars, I would. I’m extremely disappointed with the way customers are treated during the car-buying process. The level of customer service I witnessed was far below what anyone should expect. In particular, someone I know personally was treated with clear disrespect, which is both concerning and unacceptable. I would strongly encourage improvements in professionalism and customer care.
MM
monica mustafoski
Apr 18, 2026
I had a great experience working with Michael Shimak when purchasing my car. From start to finish, he was incredibly accommodating and made the entire process smooth and stress-free. He took the time to answer all my questions, was patient with my needs, and never made me feel rushed or pressured.
What stood out most was his kindness and genuine willingness to help. He went above and beyond to make sure I was comfortable with my decision and satisfied with my purchase. It’s clear that he truly cares about his customers and takes pride in providing excellent service.
I would highly recommend Michael to anyone looking for a reliable and positive car-buying experience.
KV
kristin villari
Apr 18, 2026
Amazing experience today at Lester Glenn Mazda buying my new car with Jason! Super helpful, patient and transparent and really listened to me when telling him what I was looking for and found me the perfect vehicle at a reasonable price point. Very happy with my experience today and the entire team at Lester Glenn Mazda, from the general manager to the finance manager and the sales team everyone was excellent and made this whole process as smooth as possible!
KN
Kristen Nagle
Apr 13, 2026
We had a great experience at Lester Glenn Mazda, thanks to Mike Shimak. He was extremely helpful and professional from start to finish. Mike really listened to what we were looking for and took the time to help us find the perfect fit for our needs.
The entire process was smooth and stress-free, and we never felt pressured at any point. We are very satisfied with our purchase experience and truly appreciate the level of care and attention Mike provided.
Highly recommend both Lester Glenn Mazda and Mike Shimak if you’re in the market for a new vehicle!