Enterprise Rent-A-Car

Reviews

• MM

  Mo Murtada

  Jan 5, 2026
  1.0
  Staff not helpful. They didn't even care to check other locations since they didn't have the car for my reservation.
• PM

  Prasenjit Mukherjee

  Jan 2, 2026
  1.0
  Very limited availability of car. Poor condition and old cars. Customer service is very poor if you have any problem not at all helpful.
• EM

  Eric Milstein

  Dec 1, 2025
  1.0
  Good luck getting a call back. I’ve been waiting for over a week to have someone call me back about an issue. It’s been referred to the “escalation team” but that doesn’t mean a damn thing! They gave me a dirty car with a cracked windshield. Tried to swap It out with another vehicle but still waiting for a call back for that as well. Don’t rent from enterprise at all.
• YC

  Yadira Cardoso

  Nov 24, 2025
  5.0
  Such a smooth experience! I was having my car worked on nearby, and Enterprise got me into a rental fast. The team was so friendly and made the whole process effortless. Highly recommend!
• KS

  Karuppusamy Subbya

  Nov 22, 2025
  1.0
  I had a very disappointing experience with Enterprise Rent-A-Car at the South Plainfield, NJ location. I received a rental car through my insurance company (Geico) while my own car was in the repair shop. The repair has taken longer than expected and it has now been over 19 days. During this time, I repeatedly received calls from this Enterprise location telling me that Geico would only pay for the rental for a certain period and that I had to return the car. Each time, I checked with the repair center, and they clearly told me that since my car was still with them, I shouldn’t worry and that Geico would continue to cover the rental. Despite this, today I received another call from Enterprise, and they insisted I return the car before 1 PM. I explained that my car was still not ready and that I was still waiting on the repair center. I also told them that if Geico did not cover any extra days, I was willing to pay the remaining amount when I returned the car after my car was actually repaired. They refused to consider this and kept saying, “That’s not our problem, you have to pay the balance and return the car today.” Because of this pressure, I had to ask a friend to help me with a ride, and I returned the car earlier than I should have. At the location, I paid the amount they requested and asked for a receipt so I could submit it to my insurance. The front desk agent told me the printer was not working and that they had emailed the receipt. When I checked the email, it only showed the amount Geico paid, not the amount I personally paid. I asked again for a proper receipt, and the agent repeated that the printer wasn’t working and told me that if I wanted proof, I would have to take a photo of the receipt on his computer screen. In the end, I had no choice but to take a photo. Overall, I feel that: I was pressured and threatened into returning the car early, even though my own car is still in the repair shop. They were not transparent or helpful about the billing and receipts, making it harder for me to claim the amount from insurance. The way I was treated was unprofessional and unfair. Because of this experience, I would not recommend this Enterprise location, especially for customers using insurance rentals

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