Advance Auto Parts

4.0
189 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 911 Oak Tree Ave in South Plainfield offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
911 Oak Tree Ave, South Plainfield, NJ
07080, United States

Hours

Reviews

4.0
189 reviews
5 stars
103
4 stars
41
3 stars
14
2 stars
1
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees were praised for being helpful and friendly, while others were reported as rude and dismissive.

Product Availability

Frequent complaints about items being out of stock, leading to customer frustration.

Store Management

Concerns raised about the management's attitude and responsiveness, with specific mentions of rudeness and lack of support.

Installation Services

Inconsistent service regarding battery installation; some customers reported refusal of advertised services due to understaffing.

Overall Experience

Varied experiences; while some customers had positive interactions, many reported significant issues that affected their willingness to return.
  • AL
    Albert Lenhardt
    Jan 2, 2026
    5.0
    Ordered items online and was ready in the 30 minute time as stated Thank You
  • PP
    Pratik Patel
    Dec 6, 2025
    1.0
    Called them ahead of time to check if they had what I needed, Drove all the way in a friend’s car while in the middle of a DIY repair and the moment I approach the first person behind the counter in the store, the attitude is nasty and was told to go away coz they don’t have what I needed. This has happened 2nd time at this location. It was an extremely embarrassing experience. Never stepping in another of their stores.
  • SG
    santosh gupta
    Nov 21, 2025
    1.0
    Here’s a clearer, more polished rephrased version of your review: ⸻ Very bad experience. I took my Toyota Highlander in for a battery replacement. Initially, they told me the replacement would be free, but then changed their story, saying there was an electronic connection issue, so they couldn’t replace it—but they could still sell me the battery. I agreed and asked what would happen if the battery didn’t fit. The person helping me said that once I walked out of the store with it, there would be no returns. I then asked what would happen if they gave me the wrong battery. No answer. He just insisted it was the correct one. When I asked him to double-check, he realized it wasn’t and said I actually needed a different size. The worst part was when he tried to ask the store manager about the return policy—the manager seemed completely uninterested and just walked away. Thankfully, I left and went to AAA instead, where they were professional and replaced my battery without any issues. so would suggest to stay away from that place ..
  • II
    IngressExdous INGRESSEXDOUS
    Nov 4, 2025
    5.0
    Always got what you need
  • LH
    Lindsay Heighes
    Oct 20, 2025
    1.0
    Wish I could give 1 star. Called to find out if they had a part in stock. When the employee answered they immediately said please hold and put me directly on hold for the next 15 mins. When they did finally answer they asked for a part number. I told them I wasn’t sure but that I had all the car information and would they mind looking it up for me. The guy on the phone made a huge stink about it and tried to tell me no but I told him that other stores nearby had no problems looking up the part and told me it was there suddenly he could find it. When I went into the store I brought up the phone interaction but nobody "knew what I was talking about." Clearly from these reviews this kind of behavior happens a lot.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*