Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Scotch Plains, NJ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Scotch Plains location today.
Location
Hours
Reviews
4.3
309 reviews
5 stars
220
4 stars
38
3 stars
11
2 stars
7
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individuals who provided exceptional service.
Rental Process
The rental process was generally described as smooth and efficient, with quick pickups and drop-offs, although some customers experienced long wait times.
Vehicle Condition
While many customers received clean and well-maintained vehicles, there were complaints about receiving dirty cars and issues with vehicle condition.
Communication Issues
Several reviews highlighted poor communication regarding reservations, including last-minute cancellations and lack of follow-up on damage claims.
Mixed Experiences
Overall experiences varied widely, with some customers expressing high satisfaction while others reported significant frustrations, particularly regarding service inconsistencies.
- EWEric WassermanJan 1, 20265.0Clean, new pickup truck. Fabulous customer service. Convenient location. Rides to and from auto body shop. Smooth transaction from start to finish. Surpassed expectations and extremely pleased, thank you!
- ARAngela RenzulliDec 26, 20255.0Brian is a lifesaver!! I would recommend this location to anyone!! After the Summit location didnt have a car for our reservation, Brian was able to match the price and get us a car all while on our way to the location. He is the easiest person to work with and I truely appreciate his hardwork!! 10/10 recommend!!
- AHAndy HernandezNov 30, 20255.0Never had any issues with the folks here. They show me what they have and I just drive away. Very simple and fast process
- CMConnie MullerNov 21, 20255.0Matt was extremely helpful and courteous and explained the process in detail and explained the contract thoroughly, he was well trained and had great customer service skills, would definitely recommend Enterprise of Scotch Plains,NJ
- JLJosette LeDouxOct 31, 20251.0I rented a car from Enterprise in Dorchester, MA and returned it to Scotch Plains, NJ during self-serve hours. Weeks later, I received a $7,000 damage claim for dents and scratches that were already on the car when I picked it up — damage so extensive that I was given a discount at rental for the vehicle’s condition. This claim reflects a serious lack of due diligence and oversight by Enterprise in documenting prior damage. The follow-up process has been a nightmare, marked by poor communication, no accountability, and no clear path to resolution. Completely unacceptable. Document everything if you rent from Enterprise.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Scotch Plains, NJ?
Enterprise offers a wide range of vehicles including cars, vans, and luxury vehicles to suit your rental needs.
What are the operating hours for Enterprise Rent-A-Car in Scotch Plains?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and is closed on Sundays.
How can I make a reservation for a rental car at the Scotch Plains location?
You can reserve your rental car online via their website or by calling the main phone number.
Does Enterprise Rent-A-Car in Scotch Plains accept credit cards for payment?
Yes, they accept American Express, Discover, Mastercard, and Visa, as well as checks.
Is Enterprise Rent-A-Car in Scotch Plains closed on any day of the week?
Yes, the location is closed on Sundays.
Are there any special rental deals available at the Scotch Plains Enterprise location?
Yes, they offer great weekend rates and you can book these specials through their featured deal link.
Which gas station is located near Enterprise Rent-A-Car in Scotch Plains?
The Gulf gas station is nearby, convenient for refueling your rental vehicle.
Where can I find a coffee shop close to Enterprise Rent-A-Car in Scotch Plains to grab a drink before my trip?
You can visit 'You Need Coffee' or 'Dunkin'' which are nearby coffee shops perfect for a quick coffee before your rental trip.
If my car needs repairs, is there a nearby automotive service to Enterprise Rent-A-Car in Scotch Plains?
Yes, Ekonkar Motors, an automotive repair and car dealer service, is located nearby and can assist with vehicle issues.
Are there any recreational spots near Enterprise Rent-A-Car in Scotch Plains where I can relax or engage in sports?
Booth Field, a baseball field and sports club, is nearby where you can enjoy sports activities before or after your rental experience.