Advance Auto Parts

4.2
261 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 427 Market St in Saddle Brook offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
427 Market St, Saddle Brook, NJ
07663, United States

Hours

Reviews

4.2
260 reviews
5 stars
166
4 stars
42
3 stars
18
2 stars
7
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Oscar, Brandon, and Chris E.

Mixed Experiences

While some customers had positive interactions, others reported negative experiences, particularly with service delays and receiving incorrect parts.

Professionalism

Several reviews highlighted the professionalism of staff members, particularly in assisting with installations and providing clear explanations.

Store Environment

The store was noted for being well-stocked and convenient, but some customers expressed frustration with staff being inattentive or unhelpful at times.
  • GM
    Gary Moyer
    Jan 6, 2026
    5.0
    Been using Advance Auto for a few years now. Always great service. Thanks Carlos!
  • LL
    LivenLife
    Jan 3, 2026
    5.0
    Carlos it was very informative and helped me replace my battery. Employees like this should be highly valued because now I am a repeat customer. Thank you Carlos!!!!
  • JO
    John Otto
    Dec 31, 2025
    5.0
    Stopped by the Saddlebrook store for a Battery . One of the employees Carlos sold and installed the new battery in my car . He was professional and polite. Thank you for your help
  • EP
    Edwin Pizarro
    Dec 24, 2025
    1.0
    Carlos is a real piece of work, Yesterday I visited your store to purchase two gallons of antifreeze. Upon entering, I observed only three employees present. One young lady was assisting a customer at a computer terminal, Carlos was on the phone near the cash register, and another employee in the back of the store was also on the phone. I proceeded to the back, retrieved the two gallons of antifreeze, and returned to the front to check out. Because Carlos was on the phone and closest to the register, I waited patiently at the register for approximately 10 minutes. During this time, Carlos looked directly at me several times but did not acknowledge me or indicate that he would assist me once he finished his call. As soon as Carlos ended the phone call, a young lady entered the store, and he immediately asked her how he could help her—despite my having waited at the register the entire time. At that point, I expressed my frustration and asked for his name. As a business owner myself, I pay close attention to customer service. Being ignored while waiting to check out, especially when clearly visible to an employee, is unacceptable. A simple acknowledgment or a brief statement such as “I’ll be right with you” would have gone a long way.
  • BK
    Bradly Kennedy
    Dec 9, 2025
    5.0
    Felisha and Oscar did a amazing job with me finding my car’s parts

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*