Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 3508 Route 9 S in Rio Grande offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
3.9
258 reviews
5 stars
126
4 stars
58
3 stars
28
2 stars
10
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being helpful and others displaying rudeness and lack of knowledge.
Product Availability
Customers generally found that the stores had a good selection of parts available, although some reported higher prices compared to competitors.
Staff Knowledge
While some staff members were praised for their knowledge and helpfulness, others were criticized for being unhelpful and dismissive.
Store Experience
The overall store experience varied widely, with some locations providing excellent service and others being described as understaffed and poorly managed.
Installation Services
There were complaints about the refusal to install batteries and other parts, particularly when the store was understaffed.
- JOJohn OchoaOct 31, 20251.0❌ Zero Stars – Poor Service and Lack of Decency at Rio Grande, NJ Location Overall Experience: The level of service and customer support at the Rio Grande, NJ location is the complete opposite of the excellent standard I have consistently received at the Newton and Franklin , NJ Advanced Auto Parts. Most customers who come in are dealing with a technical problem and need help; unfortunately, the service here showed a complete lack of compassion and basic customer service. The Incident: I purchased a battery for my 2017 Toyota Highlander. When I attempted to install it, I noticed the negative terminal remained too loose even after tightening. I immediately returned to the store for assistance. • The Clerk's Reaction: The counter clerk (an overweight man with glasses, as noted in other negative reviews) dismissed my concern, stating it was "not a battery issue but your car." • Lack of Assistance: I asked him to look at the vehicle. He reluctantly came out, mumbled something negative, and insisted the battery was correct. • Installation Refusal: I then asked if Advanced Auto could install the battery, as I was having trouble. He flatly refused, citing a "lack of help" at that location. • Return Refusal: Finally, I asked to return the battery. He cited a company policy that any battery that leaves the store "can’t be returned." Clarification and Complaint: I later determined, after online research, that the clerk was technically correct—the battery was the right part, and other owners of the same vehicle have posted workarounds for the loose terminal issue. My core complaint is the contempt and lack of simple decency I received from this one individual. The complete absence of concern and unwillingness to even attempt to assist a frustrated customer is unacceptable. Conclusion: I will never spend another dollar at the Advanced Auto Parts in Rio Grande, NJ, and I will share my experience widely. — John
- ACAllen CarterOct 6, 20251.0Arrived 10mins before closing time (its currently 6:55 and the piece of paper on the window says 7. But the google maps says 8pm.
- JLJim LillieAug 29, 20255.0They have all the parts I'm looking for
- JHJohn HanniganAug 16, 20251.0Don’t waste your time! Needed a battery they said nope we don’t install batteries unless we are fully staffed. What a sad excuse, customer service at an all time LOW! Don’t waste your time and the guy was super RUDE about it!
- MMMelissa MAug 12, 20251.0$18.00 for 2 #291 peanut bulbs! Said no thanks and picked up at Walmart for $6.75 for a pack of 2. NO EXCUSE FOR THAT!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is the Advance Auto Parts store located in Rio Grande?
The Advance Auto Parts store is located at 3508 Route 9 S, Rio Grande, NJ 08242.
What are the store hours for Advance Auto Parts in Rio Grande?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer battery installation services?
Yes, Advance Auto Parts offers free battery installation with purchase, battery testing, and battery recycling services at this location.
Can I recycle used motor oil at Advance Auto Parts Rio Grande?
Yes, the store will recycle your used motor oil free of charge. Exclusions may apply.
What payment options are accepted at Advance Auto Parts in Rio Grande?
The store accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Advance Auto Parts offer in-store and curbside pickup?
Yes, they offer in-store pickup, curbside pickup, and same-day delivery services.
Can Team Members check engine codes for my vehicle?
Yes, Team Members will scan your engine codes for you at no extra cost. Exclusions may apply.
Is Advance Auto Parts in Rio Grande accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance and parking, as well as free parking lot availability.
What nearby dining options are available around Advance Auto Parts in Rio Grande?
Nearby dining options include Cheng's Chinese Restaurant, Momiji Japanese Restaurant, Morelos Mexican Restaurant, Papa Luigis Pizza, and Rio Station American Restaurant, which customers can visit before or after shopping for auto parts.
How can nearby services like UPS Access Point help when visiting Advance Auto Parts?
Customers can easily combine trips by using the nearby UPS Access Point location for shipping and courier services while visiting Advance Auto Parts at 3508 Route 9 S.