Business Details
About
Car Dealer
Here at Sawyer Lyons Buick GMC of Randolph we are passionate about cars, our community and most importantly you! Formerly known as Jim Salerno Buick GMC, we have new owners and a new outlook! We hope to continue to serve our current friends, while also fostering new relationships to come. We know the car buying experience for some can stressful and is a big deal, but we are striving to be a difference for the better. We are people with families and budgets too, we get it! We will do all we can to help you as our customer. So come on in or give us a call and come to meet the team that is Randolph Buick GMC!
Details
- Credit cardAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Sawyer Lyons Buick GMC of Randolph
1005 New Jersey 10, Randolph, NJ
07869, United States
Hours
Reviews
4.7
1,278 reviews
5 stars
1,126
4 stars
45
3 stars15
2 stars11
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the sales staff, particularly George Gregory, Megan, and Franco, for their professionalism, kindness, and ability to make the car buying process smooth and enjoyable.
Sales Experience
Several reviews highlighted the ease and efficiency of the purchasing process, with many customers noting quick transactions and minimal pressure during negotiations.
Post-Sale Issues
A number of customers reported significant issues with vehicles shortly after purchase, including undisclosed problems and poor follow-up service from management.
Mixed Reviews
While many customers had positive experiences, there were also several negative reviews regarding transparency, professionalism, and handling of post-sale concerns.
Service Department
The service department received positive feedback for being helpful and knowledgeable, although some customers expressed dissatisfaction with the handling of repairs and maintenance.
- NANicole AbrahamsenNov 15, 20255.0I had an amazing experience working with Megan. She was patient, knowledgeable, and truly listened to what we wanted / needed. There was zero pressure — just honest guidance and a genuine desire to help us find the right vehicle. She made the entire process smooth and stress-free. I couldn’t be happier and highly recommend her to anyone looking for a new car!
- MCMark CilliNov 14, 20255.0Hands down the best car buying experience I have ever had. Amazing staff with outstanding customer service. Thank you, Anna, for taking the time to go through all the Sierra options…I could not be happier with my Denali Ultimate.
- JBJacqueline Von BevernNov 11, 20255.0Very satisfied with my experience at this dealership! Called ahead to get a price as I already knew which car I was interested in. I dealt with Brian who was very professional and responsive. Did all of the financing over the computer with Dante which was quick and easy. The following day the car was ready for pickup and I was in and out of the dealership within an hour. Sales manager George was also great. As for the car I LOVE my new Buick Enclave!! It drives beautifully and has so many cool features!
- SSShennel SampsonNov 1, 20255.0It’s rare to meet someone as kind, genuine, and easy to get along with as George Gregory. From the moment we met, it was clear he treat everyone with respect and bring such positive energy into the atmosphere . He is reliable, thoughtful, and kind. He is the kind of person who makes a lasting impression just by being himself. George stands out for his honesty, patience, and warmth. George made this process of buying a new vehicle a breeze. Truly one of the good ones — the world needs more people like him!
- CSCrystal SandovalOct 30, 20251.0Very disappointing experience — be careful buying here! My partner and I recently bought a car from Sowyer Lyons in Randolph, NJ, and at first everything seemed fine. But just a few days after driving it, we discovered the steering pump was leaking. When we took it to a trusted mechanic, we were told this was an old leak, not something new — meaning the dealership likely knew about it and just refilled the fluid before selling it. When we called the dealership to ask about getting it fixed, they told us that everything else could be repaired — except the steering pump. Strange, right? We spoke with George, who was rude and unprofessional, and even hung up on us. When we called back, Bret claimed that George said we were being disrespectful — which is completely untrue. All their calls are recorded, so they could easily check and see that George was the only one being disrespectful. Later, when we tried again, Bret completely dismissed our concern and just told us to “refill it.” He even called the issue “small and silly.” Not exactly what you want to hear when you just bought a car that already has problems. To make things worse, our mechanic also found that one of the motor mounts is broken and seized, and now the dealership just won’t answer our calls. If you’re young or looking for a first car, please avoid this place. They completely lack professionalism and don’t stand behind their cars once you drive off the lot. The only person who treated us well was Brian — he was respectful and kind throughout the process.
Frequently Asked Questions About Sawyer Lyons Buick GMC of Randolph
What types of vehicles does Sawyer Lyons Buick GMC of Randolph sell?
Sawyer Lyons Buick GMC of Randolph sells both new and used Buick and GMC vehicles.
What are the dealership's operating hours?
The dealership is open Monday through Thursday from 7:00 AM to 8:00 PM, Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 6:00 PM, and is closed on Sundays.
Does Sawyer Lyons Buick GMC of Randolph offer vehicle maintenance services?
Yes, the dealership offers oil change services and other vehicle maintenance.
What payment methods are accepted at Sawyer Lyons Buick GMC of Randolph?
They accept credit cards, debit cards, and paychecks as payment methods.
Where is Sawyer Lyons Buick GMC of Randolph located?
It is located at 1005 New Jersey 10 in Randolph, New Jersey, 07869, United States.
How can I contact Sawyer Lyons Buick GMC of Randolph?
You can contact them by phone at +1 973-767-1683 or visit their website at http://www.sawyerlyonsbuickgmc.com/.
I am visiting the Randolph Performing Arts Center; how can I get to Sawyer Lyons Buick GMC of Randolph from there?
The Randolph Performing Arts Center is nearby; you can drive or take local transportation to 1005 New Jersey 10, where Sawyer Lyons Buick GMC of Randolph is located. It's a convenient visit to combine car shopping with a performance.
Are there any places to grab food or drinks near Sawyer Lyons Buick GMC of Randolph?
Yes, nearby you can find Boston Coffee Cake Co. bakery and High Grade Beverage liquor store, perfect spots to visit before or after your car service or purchase.
Can I explore other automotive dealers near Sawyer Lyons Buick GMC of Randolph?
Yes, Jim Salerno Buick GMC is a nearby car dealer, offering additional options if you're exploring Buick and GMC vehicles in Randolph.
What is the atmosphere or customer focus at Sawyer Lyons Buick GMC of Randolph?
The dealership focuses on creating a friendly, stress-free car buying experience by understanding customers’ families and budgets, aiming to build lasting relationships.