Enterprise Rent-A-Car

Reviews

• DM

  Daniela Moreno

  2 days ago
  5.0
  Really good experience with them. I had to extend my rental time twice and they were very helpful with this. Would definitely recommend them!
• KK

  Katherine Kish

  Feb 11, 2026
  5.0
  Polite pleasant staff, prompt pick up. Clean new car
• JK

  Justin Kalef

  Jan 24, 2026
  1.0
  It's unfortunate that I can't go lower than one star. Three separate things happened, each of which would merit a one-star review. Together, they should come to more than that. 1. I made a reservation online, filling in every detail that was asked for. I checked to make sure that I had everything they might need for me to make my rental. I then walked for over half an hour through very cold weather to the Enterprise location. So far, fine. When I arrived, I was told that I would not be permitted to rent the car I had reserved. Why? Because I have a Canadian driver's license, and the company policy (they claim) is that that requires a passport as well as the driver's license. I explained that there was absolutely no sign of that on the website, despite the fact that *I had indicated on the reservation form that my license was Canadian, as I had been made to*. They said that they would have told me that if I had come by in person to make the reservation. But how does that help anything?? If this was so important that they wouldn't rent to me, they should have said that I needed my passport! They didn't care. I explained that it would take me over an hour to walk home to get my passport and then walk back, and that they would be closed by then (since they close at noon on Saturdays). Again, they didn't care, and didn't even apologize. Finally, I pointed out that I had just rented from them a year or two earlier and had never needed to bring my passport. "It's a new policy," they said. What am I, a psychic? How am I supposed to know about a new policy that they don't mention? Finally, I gave up trying to reason with them and went home. I made a reservation at the local Budget/Avis, walked down there, and got my car. There was no need or discussion about a passport, or any funny business. But it was too late for me to make an appointment I had to make. 2. I then discovered that the Enterprise people *had charged me for the rental of the car they refused to let me rent!* Neither of the clowns who were there telling me that I couldn't pick up my car thought to, I don't know, *cancel the reservation* at the very least. I had to waste more time on the phone to talk with someone at Enterprise who could help reverse the charges.It was news to him that I never got to pick up the car. 3. Any reasonable customer service representative hearing about this absolute farce would have offered some sort of compensation -- maybe a free rental later on to win back my loyalty as a customer, and to compensate for the massive inconvenience, etc., that was caused by their failure to post the brand new policy anywhere I could have seen it before I headed off through below-freezing weather to get the car. But, nothing: the representative on the phone put in the request to refund my money, and said goodbye. I stayed on the line after, since I was told I'd get a chance to assess my satisfaction. But this just consisted of getting me to choose a number from one to five. Nobody asked for any details. Someone from Enterprise keeps writing in these comments that we should contact Customer Service. Well, that was what I tried, to see whether anyone cared. Nobody did. So, here's the story. I recommend steering well clear of this place. They're just not serious about doing business, and they don't care about the effect of their professional failures on their customers.
• AC

  Aaron Carter

  Jan 19, 2026
  1.0
  Apparently children work here. Total Inability to communicate and a waste of time. I called to ask a question about bills I received and the person I spoke to would repeatedly transfer me to random people at enterprise instead of look up my account
• JM

  Jaime Martinez

  Jan 9, 2026
  5.0
  Great service from friendly staff. Sheree went above and beyond to help us get a vehicle that better suited our needs from another local branch. We are very grateful and will be coming here for rental needs in the future.