Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Plainfield #1155 in Plainfield, NJ is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Plainfield, NJ or call us at (908) 561-9653.
Feedback indicates a significant inconsistency in customer service quality, with some staff being praised for their helpfulness while others, particularly the manager Natasha, received multiple complaints for rudeness and unprofessional behavior.
Staffing Issues
Many reviews highlight understaffing and long wait times, leading to frustration among customers who feel neglected or poorly attended to.
Product Availability
Customers appreciate the variety of products available, but there are complaints about online order fulfillment and the inability to return items easily.
Mixed Experiences
While some customers report positive experiences with specific employees, others express dissatisfaction with the overall service, indicating a lack of consistency in customer care.
JW
Jay White
Feb 20, 2026
5.0
A+ service! Ismaili and Chris were attentive, friendly, and very helpful.
BJ
Brianna James
Jan 20, 2026
5.0
My experience with Ismaili was great, She has very good customer service. She’s very polite and professional with customers. She gets 5 stars ⭐️.
SP
Sam Pamela
Jan 15, 2026
1.0
Wont be coming here again.
I purchased a battery at Auto zone, they instructed to return my old one. When i came back I had misplaced my receipt, a worker here was able to trace my receipt with my phone number. She wanted to give my refund to the card i purchased it with but I explained I no longer had access to that card. Instead of helping me they sent me on my way and told me to keep my battery. I went to the PISCATAWAY location, amazing 10/10, solved my issue for me in under 5 mins.
AL
Alarick Lucas
Jan 14, 2026
5.0
A good service, they attend very quickly although I think the one who stands out is one called Fernando i think he is very fast to attend
DR
Dyna Reeves
Jan 6, 2026
2.0
My initial visit today with Jason was ok even though I had to wait for 15 minutes to be helped and left with a battery that would possibly fit my Jeep instead of what definitely would. The H7 or the H8. 7 wasn't it. I brought it back to exchange it as Jason instructed, but he was busy. I ended up with Fernando. Hhhhh. Much to my chagrin, Fernando speaks 4 English words and understands fewer including the difference between an exchange and a return. After I explained to him what I needed, he stared at me like a deer in headlights. Jason came over and translated. Fernando performed a return which meant the money would not go back onto my card for 3-5 days. At first, Jason tried to tell me that they had to do a return because the SKU was different. Sir...professional shopper here...I called BS. Once the manager came over and realized what happened, she tried to tell me it was because of the price difference. Ma'am...the price is exactly the same. She reluctantly confirmed that it was and apologized. She offered to charge my old battery for me. I declined because I was trying to get out of there without becoming a trending video for jumping on Fernando's head and knocking everything off the counter. I was so angry. It's not Fernando's fault that I over spent during the holidays and barely had enough to purchase the battery to begin with, but why can't you understand me and why don't you know how to properly exchange an item? The wait time in this location is horrendous and unless you are fluent in Spanish, it's hit or miss. I will take the extra 8 mile drive out of my town or use Advanced Auto next time. I'm completely disgusted.
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts in Plainfield, NJ?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 10:00 PM, and on Sunday from 8:00 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone Auto Parts provides both in-store pickup and same-day delivery services for your convenience.
What types of products can I find at AutoZone Auto Parts in Plainfield?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
What brands are carried at AutoZone Auto Parts in Plainfield?
The store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Plainfield, NJ?
It is located at 635 W Front St, Plainfield, NJ, 07060, USA.
How can I contact AutoZone Auto Parts in Plainfield for customer service?
You can call them at (908) 561-9653 or email customer.service@autozone.com.
What nearby automotive-related businesses are close to AutoZone Auto Parts in Plainfield?
Nearby are Dmr Auto, Friends Car Sales, Valentino Motors, R and P Auto Group LLC, AA AUTO PLUS REPAIRS, G & S Auto Repair, and NAPA AutoCare Center - Valencia Auto Repair LLC, providing options for automotive repair and car sales services.
Are there convenient car rental options near AutoZone Auto Parts?
Yes, Freedom Rent A Car is located nearby, offering car rental services to customers.
What dining options are available close to AutoZone Auto Parts in Plainfield?
Nearby dining includes White Star and The White Star Diner, where customers can enjoy meals before or after their visit.
What is a popular historic site near AutoZone Auto Parts in Plainfield?
The Drake House Museum, a local history museum, is near AutoZone Auto Parts and worth a visit for customers interested in local heritage.
Brand Certified Facts from AutoZone Auto Parts
AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: