Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Plainfield #1155 in Plainfield, NJ is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Plainfield, NJ or call us at (908) 561-9653.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
583 reviews
5 stars
311
4 stars
103
3 stars
67
2 stars
23
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some staff being praised for their helpfulness while others, particularly the manager Natasha, received numerous complaints for rudeness and unprofessional behavior.
Staff Knowledge
Several reviews highlight a lack of product knowledge among staff, leading to poor customer experiences and unresolved issues.
Store Environment
Customers noted issues with the store's organization and cleanliness, as well as long wait times due to understaffing.
Positive Experiences
Despite the negative feedback, some customers reported positive interactions with specific employees, such as Charly and Angel, who provided excellent service.
- DRDyna Reeves6 days ago2.0My initial visit today with Jason was ok even though I had to wait for 15 minutes to be helped and left with a battery that would possibly fit my Jeep instead of what definitely would. The H7 or the H8. 7 wasn't it. I brought it back to exchange it as Jason instructed, but he was busy. I ended up with Fernando. Hhhhh. Much to my chagrin, Fernando speaks 4 English words and understands fewer including the difference between an exchange and a return. After I explained to him what I needed, he stared at me like a deer in headlights. Jason came over and translated. Fernando performed a return which meant the money would not go back onto my card for 3-5 days. At first, Jason tried to tell me that they had to do a return because the SKU was different. Sir...professional shopper here...I called BS. Once the manager came over and realized what happened, she tried to tell me it was because of the price difference. Ma'am...the price is exactly the same. She reluctantly confirmed that it was and apologized. She offered to charge my old battery for me. I declined because I was trying to get out of there without becoming a trending video for jumping on Fernando's head and knocking everything off the counter. I was so angry. It's not Fernando's fault that I over spent during the holidays and barely had enough to purchase the battery to begin with, but why can't you understand me and why don't you know how to properly exchange an item? The wait time in this location is horrendous and unless you are fluent in Spanish, it's hit or miss. I will take the extra 8 mile drive out of my town or use Advanced Auto next time. I'm completely disgusted.
- TFTroy FordDec 27, 20255.0Great help by Liam
- MMMiguel MirandaDec 26, 20255.0Son muy buenos en resolver problemas
- TMTalea MckoyDec 19, 20255.0Charly was awesome!!!! He gets a 5 star. I needed a new battery and he was kind to take my battery out, he didn’t have to render me that help but he did and he gave a discount. Thanks Charly keep giving the awesome customer service. It truly made a difference with me!!! Your awesome!!!
- AHAllyson HroblakDec 10, 20252.0They don’t have service bays. And with poor to no lighting in the parking lot, they can’t help you with your car after sunset.
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts in Plainfield, NJ?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 10:00 PM, and on Sunday from 8:00 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone Auto Parts provides both in-store pickup and same-day delivery services for your convenience.
What types of products can I find at AutoZone Auto Parts in Plainfield?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
What brands are carried at AutoZone Auto Parts in Plainfield?
The store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Plainfield, NJ?
It is located at 635 W Front St, Plainfield, NJ, 07060, USA.
How can I contact AutoZone Auto Parts in Plainfield for customer service?
You can call them at (908) 561-9653 or email customer.service@autozone.com.
What nearby automotive-related businesses are close to AutoZone Auto Parts in Plainfield?
Nearby are Dmr Auto, Friends Car Sales, Valentino Motors, R and P Auto Group LLC, AA AUTO PLUS REPAIRS, G & S Auto Repair, and NAPA AutoCare Center - Valencia Auto Repair LLC, providing options for automotive repair and car sales services.
Are there convenient car rental options near AutoZone Auto Parts?
Yes, Freedom Rent A Car is located nearby, offering car rental services to customers.
What dining options are available close to AutoZone Auto Parts in Plainfield?
Nearby dining includes White Star and The White Star Diner, where customers can enjoy meals before or after their visit.
What is a popular historic site near AutoZone Auto Parts in Plainfield?
The Drake House Museum, a local history museum, is near AutoZone Auto Parts and worth a visit for customers interested in local heritage.