Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Paterson #1146 in Paterson, NJ is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Paterson, NJ or call us at (973) 389-1811.
Feedback indicates a significant number of customers experienced poor customer service, with reports of rude and unhelpful staff.
Staff Knowledge
While some customers praised individual staff members for their knowledge and helpfulness, many reviews highlighted a lack of product knowledge among employees.
Wait Times
Customers frequently reported long wait times and understaffing issues, leading to frustration during their visits.
Store Management
Several reviews criticized the management and operational practices of the store, suggesting a need for better training and oversight.
Product Availability
Customers appreciated the wide selection of automotive parts available, although there were instances of incorrect parts being provided.
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Michael Rhatigan
Jan 3, 2026
5.0
Andrew helped me install my battery when 3 other autozones in the area told me they had no one to help me today. He's a good person and was very helpful, I recommend going here.
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Rich
Dec 20, 2025
5.0
I was treated very professional and very friendly by TY. I WILL WAYS COME TO THIS STORE BECAUSE HOW PROFESSIONAL TY WAS
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Nayeful Islam Nayef
Dec 17, 2025
1.0
Worst customer service I had a very frustrating experience with AutoZone’s customer service The staff seemed disinterested and unhelpful rude
They don’t care about their customers at all always on their phones and hiding behind counter laughing talking playing loud music on speaker especially the afternoon crew this location needs better management as soon as possible.
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Julio Takase
Dec 11, 2025
1.0
I canes 3 and my product is not here when I paid a day before it suck I lost my day work it no acceptable
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Fausto Gutierrez
Nov 27, 2025
1.0
Doors were closed before time(20 min) and when asked for a filter didn’t even finish and was told no need better training