Enterprise Rent-A-Car

Reviews

• MM

  Mishi

  6 days ago
  5.0
  I can’t say enough about how great Enterprise Rent-A-Car has been overall. I’ve been renting with them for nearly three years, and while I’ve only used the EWR location a couple of times before, this experience really stood out. I made an error when booking online and didn’t realize it until hours after picking up the car. I reached out and was upfront about the mistake, and their team handled it with professionalism and understanding, making a stressful situation much easier to resolve. The level of flexibility and customer care I experienced is exactly why I’ll continue booking with them and confidently recommend them to anyone in need of a rental.
• JB

  Jeff Bergstrom

  Apr 19, 2026
  4.0
  About as simple a process as could be for renting, picking up and returning the car. Dinged a star because it is crazy expensive (admittedly taxes and fees almost doubled the cost and they cannot control that).
• DD

  David Derksen

  Apr 16, 2026
  4.0
  Yo, straight up — gotta give credit where it’s due. We dropped off our rental at Newark Liberty Airport with Enterprise, and let’s just say… the situation wasn’t exactly smooth at first. We had changed our return location, so naturally there was supposed to be some kind of fee. Fine, fair enough. But trying to figure out how much? Total chaos. Phone calls, emails — every time we asked, we got a different number. Not exactly confidence-inspiring. But then came Cherloune. She stepped in and handled things like a pro. Super calm, super friendly, and actually listened — which, let’s be honest, is rare these days. She sorted through the mess, cleared up the confusion, and made sure everything was handled properly. No attitude, no runaround — just real, solid customer service. And here’s the kicker: the final fee ended up being way lower than what we’d been told before. Huge relief. So yeah — the process had its bumps, but Cherloune turned the whole experience around. If Enterprise had more people like her, things would run a whole lot smoother. Respect where respect is due.
• AA

  António André

  Apr 12, 2026
  5.0
  Funcionários muito simpáticos e profissionais e o mais importante bastante eficaz, se demorei 20 minutos no total estarei provavelmente a exagerar Nada a apontar!
• JM

  Jay Muller

  Apr 2, 2026
  5.0
  I rented from Newark Airport and it was pretty taxing. My account was flagged and Enterprise corporate forgot to remove it over a year ago for something else out of my control. They were kind to give me a discount. Then they called me in the middle of my trip needing to redo the whole reservation which is quite an inconvenience. A young gentleman named Sean/Shawn during the return process rectified the situation by understanding the inconvenience and took care of me. The only reason they're getting five stars is because of Sean/Shawn. Thank you for being exceptional!

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