Pilot Express

2.7
1107 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Express in Newark, NJ! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Express
400 Doremus Ave, Newark, NJ
07105, United States

Hours

Reviews

2.7
1,107 reviews
5 stars
300
4 stars
127
3 stars
107
2 stars
79
1 star
494

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the register and in the shower area.

Parking Issues

Customers frequently reported inadequate parking availability, with many spots reserved and limited options for truck drivers.

Shower Policies

The shower policy, including a 30-minute limit and the requirement to pay for parking to access showers, was criticized as unfair and inconvenient.

Cleanliness

While some customers noted clean restrooms and facilities, others reported dirty conditions and poor maintenance.

Service Availability

The establishment's limited hours and closure during weekends were mentioned as significant drawbacks, impacting service availability for truck drivers.
  • AG
    Adam Goldstein
    3 days ago
    1.0
    The worst place to go to. Honestly what kind of pilot express closed the store at 10pm an limits the shower usage. It's practically impossible to get a parking. Not friendly from security to customer service. Avoid if possible.
  • SC
    Sean Carpenter
    Jan 2, 2026
    1.0
    Hours of operation are incorrect. They’re only open when they feel like it.
  • TD
    Ty Dunning
    Dec 22, 2025
    1.0
    I was 3minutes away from here I searched for a atm everything that was 13 minutes away came up instead thanks google
  • MM
    M “Messy Marv” M
    Nov 25, 2025
    4.0
    As a truck driver who comes through this location regularly, I’ve always felt things were handled smoothly and safely. I’m not sure what happened to the security guard J. Vera from Statewide, but he was one of the best I’ve dealt with. He was always polite, respectful, and genuinely helpful. J. Vera consistently assisted drivers with parking, kept everything organized, and even stepped in to help medically when a driver needed attention. I’ve also seen him help multiple times by translating for drivers who needed support. His presence made the job easier for all of us coming in and out of the facility. Meanwhile, the staff inside the gas station has been pretty rude on multiple occasions. It makes a big difference when you’re on the road all day, and respectful service goes a long way. That’s why someone like J. Vera stood out so much—he treated everyone the right way. We need more security guards like him—professional, dependable, and willing to actually help drivers instead of just standing around. I hope the company recognizes the value he brought, because it definitely didn’t go unnoticed.
  • JK
    Joachim Koenig
    Nov 22, 2025
    1.0
    Your food to go is terrible. It's is so wet that it's disgusting to bite into it. Had a croissant and a toast with egg and cheese

Frequently Asked Questions About Pilot Express

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.