Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Diego and Maria providing outstanding service.
Wait Times
Numerous reviews highlighted long wait times for car pickup, with some customers waiting over an hour, particularly during busy periods.
Car Condition
Several customers reported receiving cars that were not clean or in good condition, with issues such as low fuel levels and mechanical problems.
Management Response
Some customers noted that management was responsive to complaints and attempted to resolve issues, but others felt that the overall management of the location was poor.
Convenience
The location's proximity to Newark Penn Station was frequently mentioned as a positive aspect, making it convenient for travelers.