Enterprise Rent-A-Car

4.2
281 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Newark, NJ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Penn Station location today.

Location

Enterprise Rent-A-Car
1 Raymond Plaza W Penn Station, Newark, NJ
07102, United States

Hours

Reviews

4.2
281 reviews
5 stars
200
4 stars
21
3 stars
10
2 stars
10
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported long wait times and unprofessional behavior.

Car Availability

Frequent complaints about lack of available cars and overbooking, leading to significant delays and cancellations.

Cleanliness and Maintenance

Concerns raised about the cleanliness of vehicles and issues with car maintenance, including receiving dirty cars and cars with mechanical problems.

Convenience

Location near Newark Penn Station is appreciated for its accessibility, but operational inefficiencies and staffing issues detract from the overall experience.
  • PS
    Paris Samandi
    Nov 28, 2025
    1.0
    I’m extremely disappointed with my experience at this Enterprise location. They clearly overbooked during the holiday season — when we arrived, there were five people ahead of us in line and no cars available. We were unable to get our rental on time and ultimately had to cancel our reservation. Very frustrating and unprofessional. I won’t be returning.
  • LS
    Lhs S
    Nov 13, 2025
    5.0
    I had a very great experience and I highly recommend this location. Maria was very helpful and courteous throughout the whole rental process and made it a very pleasant experience for my family and I.
  • RG
    robert gullickson
    Nov 9, 2025
    5.0
    If you’re arriving by train at Newark Penn station this rental agency is perfect. The staff was very helpful and the car was ready to go when we arrived. We are very pleased with our experience with Enterprise Car Rental and will choose them again in the future.
  • PJ
    Pat Johnson
    Nov 7, 2025
    4.0
    This was my third time renting from enterprise and I spoke to the manager about my concerns and she asked me how I wanted to handle this and we resolved the matter before I left the location and I'm satisfied with her word and I will be updating this post.
  • AM
    Amanda Mizeur
    Nov 6, 2025
    3.0
    Super convenient to Newark Penn but make sure you allow extra time if you have a train to catch— only one person working so waited more than 10 min while she went somewhere to get a car for someone in front of me. Also, my car had some sort of greasy splatter smearing the windshield and the rear view mirror that I couldn’t see until the sun hit it, while I was on the highway. Had to pull over and buy windex.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Newark offer?

Enterprise Rent-A-Car in Newark offers a wide range of vehicles including standard rental cars, vans, and luxury cars to suit your needs.

Where is the Enterprise Rent-A-Car location in Newark, NJ?

The Enterprise Rent-A-Car location is at 1 Raymond Plaza W Penn Station, Newark, NJ 07102.