AutoZone Auto Parts

Reviews

• HE

  Hannah Elizabeth

  Nov 8, 2025
  5.0
  Katelyn provided the best customer service!! Extremely personable, attentive, and kind. She should get a raise!
• AP

  anthony perez

  Oct 18, 2025
  1.0
  Dear AutoZone Management, On October 17, 2024, at around 6:30 PM, I called the commercial phone line to order a part. I was placed on hold for approximately 45 minutes before deciding to hang up and call the regular store number instead. When my call was answered, I spoke with Jose, who initially began to assist me. However, I’ve noticed that after-hours service for commercial customers is consistently poor. It seems the only way to get help after hours is to call the regular store line — otherwise, the after-hours commercial team leaves us on hold indefinitely. This has happened to me multiple times, and it’s very frustrating. When I brought this to Jose’s attention, he responded with noticeable attitude and lack of professionalism. After confirming that he had the part I needed, I politely asked him to pull the part so one of my employees could pick it up shortly afterward. Jose responded, “I’ll get it when your guy gets here,” in a dismissive tone. I repeated my request, explaining that I wanted to save both of us time since we have a commercial account, but his response was the same — curt and unhelpful. When my employee arrived at the store and asked for Jose, he had to look up the part again, even though we had already discussed it. This completely defeated the purpose of calling ahead. I’ve experienced similar treatment from after-hours staff several times, and this most recent incident has been particularly disappointing. Because of this, I will be making AutoZone my last choice for ordering parts going forward unless there’s a clear improvement in customer service. I hope you will address this issue with both the after-hours commercial support team and Jose, so other commercial customers don’t have to deal with the same frustration. Sincerely, Ant's Towing
• NM

  natacha montez

  Aug 7, 2025
  1.0
  No stars, poor customer service experience with a worker named Jen. Very rude and immature behavior towards customers and fellow co-workers.
• VV

  Vincent

  Jun 25, 2025
  1.0
  I just spent an hour waiting in line to find out they didn’t have a part after telling an employee exactly what I needed an hour prior terrible store terrible service never going back
• MT

  Mason T.

  Jun 25, 2025
  1.0
  Drove 30 minutes to pick up a part they assured me they had in stock. Not only did I call and talk with someone, he physically checked and was supposedly putting it aside for me. When I arrive to pick up the part that was "set aside" for me, everyone acted like they had no idea What o was talking about?? A waste of 70 min, and your customer service is dead. What a joke

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