Genesis of Brunswick

Reviews

• JO

  Jaime Ochojski

  Dec 31, 2025
  5.0
  Genesis of Brunswick exceeded my expectations. The entire Genesis team was professional, friendly, and made the whole experience stress-free. Itzel was knowledgeable, patient, and truly listened to what I was looking for. Her customer service was outstanding, and I couldn’t be happier with my experience. I highly recommend Genesis of Brunswick to anyone in the market for a vehicle.
• MK

  Mark Kim

  Dec 30, 2025
  1.0
  I wish I could give this dealership -(service and valet / loaner department) Zero stars but the minimum is one. I have different luxury cars and the service here is atrocious. If you try and coordinate a valet pickup I can guarantee you it will be late and it will be impossible to call and get an update. This is 3 times now for me that this has happened. I am still here furious waiting for my car back from their valet service, it was due over an hour ago and I have no update, no call back, nothing. Also if you try and get a loaner, this also happened to me 2x, and even schedule it ahead of time they will not even try to give you an equivalent vehicle of what you have. Worst experience ever with a "luxury" brand service. This is the dealership which I purchased the car from, so I had hoped for better.... Also as it was the 2nd time my vehicle (GV70) was sent for the same issue I had talked to the service manager (Alex). Who assured me my repair would be well taken care of. And if I needed anything to state his name on the automated systems (as they never pick up the phone) so he could make sure the issues were being addressed. I did this multiple times and never got a call back or anything from him. I've had the issue with both the driver side and passenger side headlights flooding with water and have had a real issue trying to get the passenger side replaced. They told me they replaced it but when I got the car back they obviously didn't and the headlamp is stained from previous condensation. They stated that there is a bulletin that they can no longer swap the headlamp and that I have to live with the headlamp stained. What kind of company provides a warranty, has the part be defective, and then not replace. Great.... I now have a luxury car with a stained passenger headlamp. Had even purchased the extended warranty. Called Genesis consumer affairs and just waiting for updates to see if the regional manager will approve. Sigh, never again. Be warned.
• RM

  Rodney Morris

  Dec 30, 2025
  1.0
  Do not buy or lease your car from here. Terrible customer service. I had to ask for everything. Received only one key. Had to ask for second key alone with key card a month later. Then 6 Months later found out from Facebook I should have a mechanical key. Now waiting for them to order that. Sales person Itzel never returned my call until I asked to speak with a manager. Manager never spoke with me. Instead put the sales person Itzel on the phone. Didn't know about the scent cartridge until I got home. Had to ask for that. Probably missing more stuff. Never explained anything about the car to me. Mercedes dealer goes over everything about a car. After this lease, I don't think I will be going back to a genesis. Now I just have to pray my battery holds up or I will not be able to get in the car.
• JL

  Jennifer Luna

  Dec 29, 2025
  5.0
  I had an outstanding experience with this dealership! The entire team (most importantly Michael) were incredibly helpful and made the process smooth from start to finish. Negotiating was easy and stress-free, and I truly appreciated their honesty and upfront pricing—no hidden surprises. They were transparent, professional, and genuinely focused on making sure I was comfortable with every step. Highly recommend this team for anyone looking for a hassle-free car buying experience! Thanks to Michael and Manny for everything!
• GM

  G Me

  Dec 22, 2025
  1.0
  Came to this dealership for a specific model and color that I wanted as it is out of the way for me. The appointments and confirmations were made by staff I spoke with over the phone. Everything was supposed to be ready when I arrived. I arrived a bit early for the scheduled appointment and spoke to their rep. She went to get the car and guess what? They sold it. No follow up to let me know they no longer have what I want. No phone call. No text. No email to say that don't have the vehicle. Just more car dealership games and bs from South Brunswick Hyundai/Genesis. If you're looking to buy, I would skip this dealership.