Monro Auto Service and Tire Centers

Reviews

• NS

  Nicole Sawyer

  4 days ago
  1.0
  I called and scheduled an appt for my battery to be changed giving them my car information to assure they had my battery in stock at the time of my appt. I was given a cost quote at that time. When I arrived for my appt. I was told they didn't have my battery in stock but could get one in about an hour amd proceed. I agreed and left my car there. I was never called and notified of any progress. When I returned my car was up on the oil change ramp and no one was working on it. I was told it was ready and then charged $100 more than quoted price. I disputed that was not the price I was quoted and he responded yeah that's the price if we had your battery in stock but we didn't. I reminded him that I called the day before my appt day to ensure they would have my battery in stock at that time and he responded thst their computer showed they had one but he couldn't find it. So their mistake cost me $100. Then he tells an employee with obvious anger issues to pull my car out. She proceeds to do so while in the middle of having a temper tantrum because she list a tool. She then very rapidly backs my car out and down a ramp causing a loud bang.. I expressed concern at that time about how she handled my car but was dismissed. I then proceed to drive home and now my car has a strong pull to the right ....which was not present when I drive my car to them. I came home and called numerous times but no one answered the phone. I left a message for the manager that was not returned. The nect day i brought my car back and was told nothing they could have done includ8ng slamming my car to the ground coming off the ramp could have caused my alignment issue. I took my car to another company that checked my car and my right front alignment was off as well as the under cover in that corner had been broke loose. They fixed my alignment and secured my under cover. I cannot express enough how unsatisfied I am with this business and my experience with them!
• DK

  Diane Keehn

  Dec 24, 2025
  2.0
  Made an 11:30 appointment for an oil change,never got done till 12:50. There was an open bay when I got there but car never taken till almost 12:30. No at front desk to greet anything had to go almost into bay before someone saw me, same thing happened to two other gentleman when they came in. The young man who did greet me & sign me in & out was every polite & he did help one of gentleman who needed a quick fix. Will find another place for oil changes in the future.
• PU

  Patrick Underwood

  Dec 22, 2025
  5.0
  Jadien and his colleague were AWESOME!! Assisted me half hour before the shop closed ! I had a really bad flat! I will recommend this place exceptional customer service!!
• DC

  Don Colabella

  Dec 19, 2025
  1.0
  The service was good but my experience was not good at all. I called the main number and made a 8:00 appointment The woman offered an oil change for $49 which I agreed to. When I arrived for my appointment they told me the mechanic would not be in until 9:00. They told me that the answering service does not represent the shop. When they finished they charge me $99 for the oil change. Again they told they could could not honor the answering service
• BR

  Brian Reily

  Dec 13, 2025
  1.0
  Stopped in to get a tire repaired because my usual shop is not open on a Saturday asked one of the three guys behind the counter if they had time to plug my tire in which the one fellow said yeah if you take it off and bring it in we can have it done for you later today.So a tire shop cannot take your tire off and fix it?then I said okay so how much will that cost and he said around $50,so I'm guessing the manager wasn't there today and the three guys sitting around didn't want to work...just a guess.

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