McGuire Buick GMC

4.2
587 reviews
McGuire Buick GMC dealership photo 2025

About

Car DealerGMC DealerUsed Car DealerBuick DealerAuto Repair ShopAuto Parts & Accessories
Welcome to McGuire Auto Group in LITTLE FALLS, NJ. located on Route 46 just minutes off the Garden State Parkway and Route 80. On behalf of our award winning staff , thanks for taking the time to visit our website. We hope you find it useful.

Location

McGuire Buick GMC
1625 US-46, Little Falls, NJ
07424, United States

Hours

Reviews

4.2
587 reviews
5 stars
435
4 stars
28
3 stars
13
2 stars
15
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many others reported poor communication and unprofessional behavior, particularly in the service department.

Sales Experience

Several reviews highlighted positive experiences with sales representatives who were knowledgeable and not pushy, but there were also complaints about dishonesty and lack of transparency during the buying process.

Service Issues

Numerous customers expressed frustration with the service department, citing long wait times, lack of updates, and unresolved issues after multiple visits.

Management Concerns

Several reviews criticized the management for unethical practices and poor handling of customer complaints, leading to a lack of trust in the dealership.
  • DD
    Dorothy Dobkowski
    3 days ago
    5.0
    Great service, quality mechanics and Stephanie and Jackie at the front desk are thorough with details and timely informations. Highly recommend!
  • BS
    Brielle Slate
    Dec 31, 2025
    5.0
    We worked with Sarah and she was absolutely fantastic! Went above and beyond to help us get exactly the car we wanted in a quick sprint! Thank you to everyone here for being helpful and efficient!
  • MM
    marta marta (martusiah)
    Dec 15, 2025
    1.0
    I had a recall on my 2022 GMC Sierra. I called to schedule an appointment. I was told they need to order parts for one of the recall and they will call me asa they receive it. After 4 weeks of waiting I called back to get an update. This time around I was told I will get a call from the parts department. I haven't received any call till this day. I called Royal Buick and GMC dealership and my car was scheduled within 1 day. I would avoid this place and go elsewhere. This place is a joke.
  • AE
    Andrew ElBardissi
    Dec 8, 2025
    5.0
    I recently purchased a car from this dealership and had an exceptional experience from start to finish. The team was knowledgeable, professional, and genuinely focused on making sure I found the right vehicle. The entire process was seamless—transparent pricing, no pressure, and clear communication throughout. The car was delivered in perfect condition, exactly as described, and the follow-up support has been equally impressive. Highly recommend this dealership to anyone looking for a smooth and trustworthy car-buying experience. I’ll definitely be returning for future purchases.
  • CF
    Chris Farinas
    Nov 29, 2025
    1.0
    I would strongly advise avoiding this dealership at all costs. It’s the classic story: they’re all smiles when they want your money, but once you've made a purchase, they treat you like garbage. After buying my GMC Acadia, I went in for my first oil change. When I got my car back, the check engine light was on, and I was dealing with Wi-Fi issues. I tried reaching out to Stephanie and Mary via phone and email, but they completely ignored me. Only after involving my sales guy, Nicco, did I finally get a response. I told them I was going on vacation and would return in two weeks. They set up an appointment for the day I got back from Italy, at 4:30 PM. When I arrived, they told me they were closing and I’d have to leave my car overnight without offering me a loaner car or arranging an Uber. I was left to figure out how to get home on my own. After a full day with no updates, I showed up the next day to pick up my car. Stephanie lied and claimed they’d been calling and texting me, but when I asked for proof, they quickly changed the subject. They did fix the check engine light, but completely ignored the Wi-Fi issue. After weeks of being ignored, I scheduled another appointment and showed up the day after Thanksgiving. This time, Stephanie yelled at me, claiming they don’t honor online appointments, and that I should be grateful if they even look at the issue. I told them I would wait, and she immediately told me it would be "an all-day affair." Mind you, this was just for a diagnosis. Once again, no accommodations were offered, and I had to pay for an Uber to get there. After waiting 5-7 hours, they told me they had to order a new part and I could pick up my car. No timeline was given, and I’m left with a car that has half of its features not working because they broke it. Throughout all of this, the manager, Mary, has either ignored me or responded with lies. She gave me a fake email address, then tried to blame me for not replying. On top of that, she became emotional and combative in our text messages, likely because she has an inferiority complex. I’m sharing all my communications to back this up, but I would highly recommend staying far away from this place. Stephanie and Mary are clearly running it into the ground. I asked to speak to who they report to but my Sales guy said and I quote "Mary is the end all be all on this" which translates to Mcguire doesnt give a damn about this.

Frequently Asked Questions About McGuire Buick GMC

Where is McGuire Buick GMC located?

McGuire Buick GMC is located at 1625 US-46, Little Falls, NJ 07424, United States.

What types of vehicles does McGuire Buick GMC offer?

McGuire Buick GMC offers Buick and GMC cars.