McGuire Buick GMC

Reviews

• SP

  Steven Pivovar

  Feb 20, 2026
  5.0
  Thinking of a new car or suddenly find yourself in desperate need of one, call Sarah Baker at McGuire on Rte 46 in Little Falls, NJ. Nobody knows Buick or GM vehicles better than she does and will get the deal done. Imagine buying a vehicle with no hard sell, just pleasantries.
• PE

  Pablo Estrella

  Feb 19, 2026
  5.0
  I had an excellent experience at McGuire Buick GMC, and I want to specifically thank Sarah Baker for her outstanding service. She made the entire process of getting my new 2026 GMC Sierra 1500 smooth, straightforward, and stress-free. From start to finish, Sarah was professional, responsive, and genuinely cared about making sure I was comfortable with every step. She answered all my questions clearly, kept me informed throughout the process, and made sure everything was handled efficiently. There was no pressure — just honest communication and great customer service. I absolutely love my new Sierra 1500, and Sarah played a big part in making that happen. If you’re looking for someone who truly goes above and beyond, ask for Sarah. Highly recommend!
• AR

  Alessia Roehnelt

  Feb 14, 2026
  5.0
  I had such a great experience at this GMC service center today. The entire team was incredibly helpful, kind, and understanding from start to finish. They truly went above and beyond to make sure everything was taken care of for me, and I really felt supported throughout the process. A special thank you to Supervisor Mary Hernandez, who was wonderful to work with — professional, compassionate, and clearly dedicated to helping customers. They completed my vehicle service the very same day I brought it in, which I greatly appreciated. Efficient, honest, and genuinely caring service like this is hard to find. 5 stars all the way — highly recommend!
• NE

  Nicholas Ernst

  Feb 11, 2026
  1.0
  If I could rate this place zero stars; I would. In October 2025 I purchased a new 2026 GMC 2500 HD Denali Ultimate. On January 24 2026 around 5pm the truck did not start. It cranked but would not start. This was the day before the snowstorm and bitter cold. I got the truck towed to McGuire GMC via roadside assistance. It snowed January 25. January 26 first thing in the morning I went to McGuire GMC to check in the vehicle and explain to the service advisor what was going on. I was “greeted” by Stephanie who was visibly agitated. I explained to her what was going on and she told me she wasn’t working Saturday and the other advisor who I dealt with will call me. There was no other advisor. I told her I didn’t speak with anyone and her response was confused. I asked if the truck would get looked at today and her response was “probably not maybe tomorrow I can’t even believe we’re open today.” Ok; whatever understandable due to the 2 feet of snow. I asked for a loaner and she said No we don’t have loaners. She told me if I called gmc they would reimburse up to $44/day. I explained to her I think the fuel is gelled and needs to be put inside to thaw if that is the problem and it could possibly be a quick fix. I even went to the truck with a snow broom and cleaned off the truck to hopefully speed up the process. Monday afternoon asked for update and said they didn’t look at it. Tuesday asked for an update and she said the trucks batteries were dead and it “killed 3 of our jump packs” and needs to be pushed into the shop. She said due to the work load it they “might be able to get to it by the end of the week” I asked if the truck could be pushed inside and put on a battery charger. She said I’ll ask and get back to you. Never got back to me. Wednesday no call no text. Thursday no call. Friday morning I called and asked if there was an update. She said no update maybe by next week. Went on to explain to me that she was out due to a procedure or personal reason. So since she was out due to something as the advisor the shop couldn’t look at the truck. At this point I am fed up. It is utter neglect. No updates; no loaner; no response; no urgency for a brand new $100k truck. Nothing. No remorse, no sympathy just short answers and being rude with bullshit excuses the entire WEEK of the truck sitting in the same spot. Monday I called and asked for an update and she said “there is no update maybe by the end of the week we’ll look at it” unacceptable. I told her to transfer me to the manager where she said she’s on the phone I will refer the message and have her call you. Manager never called. I got the truck towed out of there Monday afternoon and to quality gmc where they got me my truck back in 4 hours. Fuel gelled batteries dead. Needed to be thawed and charged. 4 hour fix. They told me they put a small jump pack on the truck and it fired right up. They said there was “no possible way it killed 3 jump packs and there was very little possibility they even tried to jump it due to the state of the batteries. Blatant and utter LIE from Stephanie. This was extreme Neglect from McGuire. Neglect from Stephanie. She was beyond No help. First time customer who will never go back. Not even for a tire valve stem cap. USELESS service advisor. What is the point of the title of service ADVISOR if you don’t ADVISE? Avoid this place at ALL costs. Not worth your time or money.
• FS

  Fiorella Susoni

  Feb 3, 2026
  1.0
  I dont know how the service dept is still in business...the 1st time I brought my gmc to get fixed there what a headache...gave them rhe benefit of the doubt took it recently for a 2nd time to get fixed cause car was smelling like gas when I turned it on...left it for diagnostic which cost $250 which they only said need to pay $250 so they cab find the problem (didnt mention anything else)...went back they told me the mechanic has no clue were the problem was..that he needs to do a tune up 1st ($4300 for tune up)then after the tune up the mechanic will then have to check it again (might charge another diagnostic fee) to see were the problem is ....when you pay for a diagnostic is so they find the problem a real mechanic doesn't need to do work to find out whats wrong with rhe cars...from experience the mechanics at that location arw either fresh out of technical school or these mechanics really have no clue what they are doing...and im sorry to say the people at the front service also needs training...for they say something at the beginning so you leave your car there and once they kidnap your car they come back with bull crap....I went to another gmc and they laughed when I told them what the mechanic said....from experience im not the only one I seen people argue with them etc...they are horrible have no clue what they are doing.....you can buy car there but do not bring it to get service there....down the line you would end up spending thousands for no reason...they lie just to get you in there....next im going to better business bureau ..

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