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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.0
(552 reviews)

Business Details

1141 Route 88, Lakewood, NJ
08701, United States
(732) 363-9090
https://www.enterprise.com/en/car-rental/locations/us/nj/lakewood-2468.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lakewood, NJ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lakewood location today.

Location

Enterprise Rent-A-Car
1141 Route 88, Lakewood, NJ
08701, United States

Hours

Reviews

4.0
552 reviews
5 stars
362
4 stars
57
3 stars
21
2 stars
16
1 star
96

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple customers reported receiving dirty vehicles, with complaints about unclean interiors and exteriors.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.

Reservation Problems

Several customers experienced issues with vehicle availability, including being informed last minute that their reserved cars were not available.

Pricing Concerns

Customers expressed dissatisfaction with unexpected charges and overpricing, leading to frustration with the rental process.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions while others reported significant issues.
  • AK
    avraham yeshaya kaplan
    6 days ago
    5.0
    This location is the best, the staff is polite kind and accommodating. Every time I rent I receive top tier service. Thank you! Shout out to Jesse and Chris as well as to Tom (we're going to miss Hunter! I guess he went to spread the light!!)
  • SI
    Stacy Invidi
    Feb 19, 2026
    3.0
    I don’t usually leave negative feedback but I felt compelled to leave a review. I have been renting from enterprise for several months and find it disheartening how representative Joel has spoken to me with regard to an extension of the vehicle. He is extremely rude and speaks condescending towards customers. I was supposed to return the vehicle on a Wednesday and did not update online as I normally update. Fast forward, he called me the next day and debited money from my account without my knowledge. I always pay for the vehicle and extend it. I called him back within 15 minutes and said I’m extending for 7 days. I will update on line. He already extended for 2 days out charging me an extra $35. That is stealing. He said he could not get in touch with me which is a complete lie. I called him back immediately. He should not be working in his role. He’s rude and disrespectful.
  • NL
    Nick L
    Feb 11, 2026
    5.0
    Great Customer service
  • KK
    Kaplan
    Feb 8, 2026
    5.0
    I just rented again from Enterprise yesterday (02/24/2026), returning the vehicle today, and was again reminded why I keep returning to the same place! Thank you Chris and Jesse as well as Tom, you guys have what to be proud of! From your outstanding service, the spotless cars, and the friendly attitude, your location is the BEST!! You guys were thoughtful enough to put in a snow cleaner in the car... I can't wait to be back! I give this location 12 out of 10 on everything! Keep up the good work! The guys behind the counter are just great, they went out if their way for me on my recent rental of Feb 2nd. Although it was at the end of the day Hunter was still patient in finding a solution, even calling Management to transfer my reservation from another location (that location didn't have my vehicle size). Keep up the good work! You are the reason I rent from Enterprise!
  • MS
    MUTTY SOLOMON
    Feb 1, 2026
    1.0
    Quite a nasty location. Find another rental agency. Was very unhappy.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Lakewood, NJ offer?

Enterprise Rent-A-Car in Lakewood offers a wide range of rental vehicles including cars, vans, and luxury cars, with flexible rental options and airport pickup service.

What are the operating hours of Enterprise Rent-A-Car in Lakewood?

The location is open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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