Penske Truck Rental

Reviews

• SW

  Sylvia Williams

  Sep 5, 2025
  1.0
  I do not recommend this Penske truck pickup location. First of all, Home Depot has absolutely nothing to do with Penske except pulling up confirmation codes and releasing the vehicles/equipment. When on the phone with the Penske representative this morning, her system was down so she had to make the reservation twice. She tried to charge $299 for the car carrier ALONE which was more than the cost of the rental 16’ box truck for a day ($197 estimated). When I asked why the price was so high and mentioned that the car carrier is usually between $30-60, she *magically* lowered the price to $59.99 but “couldn’t take my payment over the phone”. However, when Home Depot pulled up the new reservation presumably with the lowered price, the old price of $299 was still showing up. We ended up just cancelling our reservation altogether because nobody at Home Depot could fix it and we didn’t have time to be on the phone with Penske for another 30 minutes trying to fix the problem. Thanks anyway Penske. We will be using U-Haul from now on.
• RG

  R D G

  Oct 18, 2023
  2.0
  I initially had a reservation with Budget but switched to Penske based on positive online reviews with Penske and rampant negative reviews with Budget. The first red flag was that the van was not clean at pick-up - dirt and random garbage throughout. Even worse, the actual dimensions for the rental van I reserved were smaller than I requested (10' foot long cargo space compared to 11'11" stated online). Even if my request was unavailable, the fine print online states you would be issued a larger vehicle - not smaller - a headache when you need space. The attendant at pick-up simply said, "They don't tell us." The true condition of the vehicle can't be determined until you are driving: 1. The driver door would become ajar while driving creating a loud wind turbine noise for miles, and at times I had to hold the door closed above the window. The passenger door also had issues but not as bad. 2. A dashboard light would appear that the cargo door was open/unlocked but was in fact locked - very stressful while driving with cargo. 3. Another dashboard light would appear that the airbag was disabled. The attendant was friendly but didn't seem very familiar with Penske. They work for Home Depot, not Penske. Overall, this was a somewhat dangerous ride that was overpriced and not transparent on the condition of the van. Penske needs to invest in professionals knowledgeable with their vehicles. I did not get what I paid for.
• GS

  Grant Silow

  Nov 12, 2022
  1.0
  Booked a cargo van 2 weeks ago. Showed up on time on moving day after they texted me my confirmation the day prior. They say there’s no van available here or anywhere in the region. They offered no solution besides a large truck - no help or refund. Brandon at the local Penske said it was Home Depot’s fault but they assured me it was his fault. I don’t know how people run businesses like this.
• AO

  Amanda Olivieri

  May 20, 2017
  1.0
  They give a complete different price at the location than they quote over the phone. I was quoted 1300 and when I got to the location they said that the truck would be 2300. The location is also ridiculously complicated to get into, if not careful you will end up taking the highway to the holland tunnel to NY.

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