Mavis Discount Tire

Reviews

• GP

  G. Prime

  Nov 17, 2025
  5.0
  I know in this digital age most people uses these media to gossip and communicate easier but you also have to bear in mind that all services on automobile takes time, from a basic oil change to any complicated repairs on suspension, steering, and brake systems. Vehicle systems are more complex now that even before, these vehicle have more electronic system on board. Automotive parts are not always in stock, and sometimes parts need to be ordered to complete a repair service. It could be a simple oil filter to a shock or a strut. We a consumers need to realize that repair centers are under alot of pressure to deliver excellent and professional quality customer service. I find it appalling when individuals use these media platforms to bash and downgrade service centers for small inconveniences when it takes some time to complete your vehicle repair services. Things happen that are out of the control of the service centers, they do not control the part suppliers and delivery services these suppliers use to deliver parts. You also have to remember as consumers that you brought your vehicle because it was not performing normally and diagnosing vehicle problems takes time and it is a process. The process of diagnosis could that half an hour or as long as 2 hours depending the issue and the vehicle itself. So in the future just remember you are not the only ones pressed for time, the service center is also under the same time pressures as all consumers. I have been going to this Mavis location for over 5 years, the faces at the front are always different but the level of service I have received has always been excellent and professional . Thank you and I appreciate the staff 🙏.
• SJ

  Sharif Jarvis

  Nov 16, 2025
  1.0
  I wish I could give zero stars. We came in for a simple brake maintenance check and were told all four brake pads needed to be replaced. After waiting five hours, we were then informed that the shop never had the pads in stock and needed to get them from another location. A few minutes later, that changed again—they could only replace the front pads. So after five hours, only two pads were replaced, with no heads-up about the delay, no communication about the missing parts, and no transparency throughout the process. Extremely unprofessional. We won’t be returning to this location and strongly advise others to avoid it as well.
• LM

  Leian Macapagal

  Nov 12, 2025
  1.0
  A week ago my mother came in for a tire change. When she came back with our car it reeked of gasoline although we thought it was due to the environment we were in. When the car started making a peculiar noise a few days later she took it back and they told her that the person who changed our tires also tampered with the oil tank and forgot to put the tank cap back on. At that point we have been driving for days with oil spilling out of our tank. My mother stayed at this establishment that day waiting for a resolution or reimbursement of some sort but there was nothing offered or done. While seeing other reviews of this establishment I noticed that help has been offered to those who complained, but I find it very interesting that no one bothered to help my mother while she was there IN PERSON. When she asked for the name of the person who worked on our car, they refused to give it to her. They lack professionalism and accountability, I would NOT trust them with my car EVER again and neither should anyone else if you don't want to waste your money or time.
• RA

  rotem a

  Nov 11, 2025
  1.0
  I have recently put a review to this location and the “response from the owner” I got back is just for show. Archer did call me back, but there was absolutely no real customer service or resolution provided. It feels like Mavis replies publicly just to make it look like they care, when in reality, nothing is actually done to fix the issue. Expecting me to bring back a part just to get a partial refund is unreasonable — especially in today’s market, where that kind of policy makes no sense. The fact remains: Mavis failed to deliver a proper installation, and that’s the core issue. Whether the parts were good or not is irrelevant if your team didn’t perform the job correctly in the first place. At this point, Mavis should be taking responsibility and making things right, not hiding behind meaningless “we appreciate your feedback” statements. I strongly advise against using Mavis for any car service.
• RA

  Rotem A.

  Oct 29, 2025
  1.0
  I visited the Mavis location in Jersey City on September 29, 2025, for vehicle service, and picked up my car on October 1, 2025. Upon driving, I immediately noticed that the car was not operating smoothly and was pulling to the sides while driving. Shortly afterward, I went to an authorized Meineke Car Center for an oil change, where they informed me that the installation work previously completed by Mavis had been done improperly. I obtained both video evidence and documentation confirming this issue. I returned to Mavis with this information, where the team—led by Gregory (Greg)—inspected the car but insisted that everything was fine and that no further action was needed. This response was disappointing, especially given that I had spent thousands of dollars on the repair. As a female customer who doesn’t have deep mechanical knowledge, I trusted Mavis to provide honest and professional service. Instead, I felt dismissed and not taken seriously when raising legitimate safety concerns. Later, when I visited an official Mini Cooper dealership for another issue, their technicians confirmed the exact same installation problem identified by Meineke. They also provided documentation and video proof of the improper work. When I returned to Mavis to request a refund due to the poor workmanship and safety concerns, I was again dismissed. Greg’s behavior was particularly unprofessional—he was unwelcoming, dismissive, and showed little regard for customer concerns or safety. On a positive note, I want to recognize Richard, who consistently provides excellent customer service and professionalism. He is truly an asset to this location and deserves recognition for his efforts. Unfortunately, Greg’s conduct completely overshadowed that experience and ensured that I will not be returning to Mavis in the future.

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