Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Jersey City, NJ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sonesta Suites location today.
Location
Hours
Reviews
4.0
270 reviews
5 stars
174
4 stars
33
3 stars
7
2 stars
8
1 star
48
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several customers reported receiving dirty or poorly maintained vehicles, with some stating that cars were not cleaned before pickup.
Customer Service
While many reviews praised the staff for being friendly and helpful, there were significant complaints about rude service and lack of responsiveness from management.
Vehicle Availability
Multiple customers experienced issues with vehicle availability, including receiving different cars than reserved and long wait times.
Pricing Concerns
Customers expressed dissatisfaction with high rental prices, hidden fees, and unclear communication regarding charges.
Overall Experience
The overall sentiment was mixed, with some customers having great experiences while others reported serious issues, leading to a lack of consistency in service.
- AHAmber HärkönenDec 31, 20255.0Our vehicle was as expected, clean and in great condition. Pick up/ drop off was easy.
- CHChoi HyunghunDec 31, 20255.01/3/26 Update: Contacted the customer service as I was asked to do so by the company. They took the report and handed it to the JC branch. JC Enterprise called me, asking about my experience with the rental car. They heard it and took $20 off from $49 rental bill. 5 stars back to my go-to rental car location. It’s a decent Enterprise branch location, accepting after-hour returns - which is hard to find around Jersey city. I rented cars few times here. Previous experience was great, but today I got a nasty rental car. Outer appearance was okay-ish with some scratches here and there, but the inside of the car was so nasty with so many stains. The heat/ac screen was partially broken. Smell was strange. Engine was making weird sound when running on highway. Better let go of this car. I rented this nasty car(toyota Corolla LE dar blue color) today for my snowboard trip and was planning to wash my clothes afterwards so didn’t care much of hygene of the car. But if it was for other occasion, I’d have def requested to change the car. The rental car experience was always great with this branch untill today. Hope I don’t get to see this condition next time. Other than this, it’s the best rental car company in JC.
- ADAnna DiSaverioDec 30, 20255.0There was a 5 person wait but the Enterprise staff moved quick and efficiently. They were friendly and professional. Recommend!
- EZEileen ZDec 14, 20255.0Absolutely good experience. Staff were great! I have rented vehicles from Enterprise numerous times and never had less than five star service.
- JMJacob MaizelNov 29, 20253.0Ridiculous pricing for thanksgiving rental. Clearly scalping more than 2x over normal cost for same car. But what else can you do when this is the only option still available for thanksgiving? Car was fine
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Jersey City?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit various rental needs.
Where is the Enterprise Rent-A-Car Jersey City location?
The Enterprise Rent-A-Car location is at 21 2nd St, Jersey City, NJ 07302, United States, inside the Sonesta Suites site.
What are the operating hours for Enterprise Rent-A-Car in Jersey City?
The location is open Monday to Thursday from 8:00 AM to 6:00 PM, Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
Does Enterprise Rent-A-Car Jersey City accept credit cards for payment?
Yes, they accept American Express, Discover, MasterCard, and Visa, as well as checks.
Can I reserve a rental car online for the Jersey City location?
Yes, reservations can be made online through their official website at https://www.enterprise.com/en/car-rental-locations/us/nj/jersey-city-sonesta-suites-246v.html?mcid=yext:245709.
Are there any discounts available at Enterprise Rent-A-Car Jersey City?
Yes, the location offers discounts for active military personnel.
Is Enterprise Rent-A-Car in Jersey City woman-owned?
Yes, the business is woman-owned.
What nearby hotels are close to Enterprise Rent-A-Car Jersey City?
Nearby hotels include Candlewood Suites Jersey City, Hotel Inter-Continental, and Sonesta Simply Suites Jersey City, making it convenient for travelers to rent a car during their stay.
Are there any dining options near the Enterprise Rent-A-Car location?
Yes, nearby dining options include Canard Cafe Bar for coffee and bakery items, and DOMODOMO Jersey City, a sushi and Japanese restaurant.
What recreational spots can I visit near Enterprise Rent-A-Car Jersey City?
Nearby recreational spots include Jersey City Santacruzan park and the Hudson River Waterfront Walkway, great for outdoor activities before or after renting your car.