Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Springfield Ave in Irvington, NJ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Irvington, NJ or call us at (973) 375-0700.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
657 reviews
5 stars
351
4 stars
153
3 stars
72
2 stars
23
1 star
58
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for being unprofessional and dismissive.
Customer Service
There are numerous complaints about poor customer service, including long wait times, unhelpful staff, and negative interactions with management.
Store Organization
The store is generally described as organized and clean, making it easy for customers to find items, although some reviews mention clutter during busy times.
Product Availability
Customers frequently report issues with product availability, both in-store and online, leading to frustration when items are out of stock.
Positive Experiences
Despite the negative feedback, many customers express satisfaction with their overall experiences, highlighting helpful staff and good service.
- WMWILTON MEDINAOct 25, 20255.0Good staff
- LRLeni ROct 18, 20251.0This store is a mess and takes forever to check out . Also their availability for items in stock online vs in store is completely incorrect.
- DTdouglas turciosSep 17, 20251.0Mucho cuesta llegar ahi
- AYAkira YoungerSep 16, 20251.0To Whom It May Concern, I am writing to provide feedback regarding a recent visit to your AutoZone location in Irvington. Upon entering the store, I sought assistance regarding parts needed for my vehicle. I approached an employee, Diane, whom I understand to be the manager. Unfortunately, her demeanor was unprofessional. She appeared impatient, dismissive, and unwilling to provide adequate assistance, which left me feeling uncomfortable as a customer. Each inquiry I made was met with short responses, and I ultimately decided to look for items on my own. During this time, a staff member named Samir, who I believe is one of your drivers, kindly offered his assistance. He was courteous, patient, and attentive in helping me locate the necessary parts. His professionalism and customer service were greatly appreciated and reflect positively on your organization. While he was assisting me, however, I witnessed Diane addressing him in an aggressive and disrespectful tone in front of customers. This behavior was not only unprofessional but also created a negative atmosphere within the store. In my view, such conduct is not reflective of the standards expected of a manager and suggests that further leadership and management training may be necessary. I sincerely appreciate the service provided by Samir, but I believe it is important to bring these concerns to your attention to ensure a more positive experience for future customers. Thank you for taking the time to review my feedback.
- LLLawrenceSep 9, 20255.0I had a very pleasant interaction with Jean. I was having an issue with my key fob battery and I also needed a diagnostic reading because my check engine light was on. Although he told me that he wasn't allowed to physically change or open key fob he took an extra step to play a video and guide me along the way. He was able to run a scan on my battery and assist me with getting my key fob working. He was very knowledgeable, courteous and took the time out to help me.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours of AutoZone Auto Parts in Irvington, NJ?
AutoZone Auto Parts in Irvington, NJ is open from 7:00 AM to 10:00 PM Monday through Friday, 7:30 AM to 10:00 PM on Saturday, and 7:30 AM to 9:00 PM on Sunday.
Where is AutoZone Auto Parts located in Irvington?
The store is located at 1128 Springfield Ave #1140, Irvington, NJ 07111, US.
What types of auto parts and brands does AutoZone offer?
AutoZone offers auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts. Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does AutoZone Auto Parts offer pickup and delivery services?
Yes, AutoZone provides in-store pickup, same-day delivery, and curbside pickup services.
How can I contact AutoZone Auto Parts customer service?
You can contact AutoZone Auto Parts by phone at (973) 375-0700 or via email at customer.service@autozone.com.
What online resources are available for AutoZone Auto Parts customers?
Customers can visit their website at https://www.autozone.com/locations/nj/irvington/1128-springfield-ave-1140.html and their Facebook page at https://www.facebook.com/235353579868640 (AutoZoneIrvingtonNJ5266) for updates and shopping options.
What nearby places could I visit before or after shopping at AutoZone?
Nearby you can find several AutoZone locations, Irvington Township Civic Square, Yummy Chinese Take Out restaurant, Newark Community Health Center, and Dollar General stores which you might find convenient to visit before or after your AutoZone trip.
Are there dining options nearby AutoZone Auto Parts?
Yes, there are nearby dining options such as Yummy Chinese Take Out and Curbside Cafe Restaurant which provide Asian and other restaurant services for customers to enjoy a meal near the store.
Where can I find medical or health services close to AutoZone Auto Parts?
The Newark Community Health Center and Comfort Zone Health are nearby health and medical facilities near AutoZone Auto Parts.
Are there essential service and shopping locations close to AutoZone in Irvington?
Yes, nearby essential services include Walgreens pharmacy, Dollar General discount and arts & crafts stores, and Kim's cleaners and laundromat, allowing convenient shopping and services around AutoZone.