Enterprise Rent-A-Car

Reviews

• CW

  Clive Waugh

  6 days ago
  5.0
  The 11 E Anderson St. Enterprise Rental Car office has been my go to for rental service for years. Their professionalism has remained excellent across all my rental needs: vacations, emergencies or work.
• DU

  DAISY U

  Dec 30, 2025
  1.0
  Horrible Experience – Extremely Disappointing Customer Service I had a terrible experience at the Enterprise location in Hackensack. From the beginning, the employee who assisted us repeatedly assured us that the rental car was fully covered through insurance. We were also told that because the vehicle being repaired was a minivan, we were entitled to a larger replacement vehicle. However, we were informed they only had small cars available at that moment again fully covered through insurance. Additionally, the employee never allowed us to go inside the office. She repeatedly told us to “wait out here” and handled everything outside using a tablet. At the time, we trusted the process and the information we were being given. Weeks later, I was shocked to see a charge of over $500, with no prior email, no phone call, and no invoice. I only discovered this charge by noticing it on my credit card statement. I returned to the location to speak with a manager and get clarity. Unfortunately, the manager, Drew, was hostile, dismissive, and extremely rude. Instead of listening or attempting to resolve the issue, he immediately defended the employee who assisted us. That same employee went inside and never returned to speak with us, which felt very unprofessional. To make matters worse, the contract is nowhere to be found, and despite emailing corporate, I have received no response. This entire situation has been stressful, frustrating, and completely avoidable with honest communication and basic customer service. I expected far better from a company like Enterprise and would strongly caution others to get everything in writing before renting from this location.
• VN

  Vivek Narang

  Dec 24, 2025
  5.0
  Efficient courteous professional staff. Minimal time to collect and return car. Excellent cars in good condition.
• GA

  Gilligans Adventures

  Dec 18, 2025
  5.0
  This Enterprise in Hackensack has Great consistency over the years. They are offering a balanced experience with knowledgeable staff, and transparent pricing. So easy to work with! The Pick-up/drop-off efficiency was the Best- So easy-So quick
• CI

  ceren inan

  Dec 12, 2025
  1.0
  It was horrible, he is not understanding person I’ve ever seen it. He literally kicked me out. He did discrimination against my mother because of our religion. When we go there he looked my mother then his behaviors changed and started to laughing. Lack of discipline, hospitality, make solutions, and sense of humor. Not even one star. Especially, Eric and baldy you guys should learn something about kindness.

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