Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Hackensack #1674 in Hackensack, NJ is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Hackensack, NJ or call us at (201) 489-7571.
Many customers praised the helpfulness and friendliness of staff members, particularly highlighting individuals like Jose, David, and Ashley for their exceptional service.
Staff Knowledge
Several reviews noted the staff's knowledge and ability to assist with car issues, including installation of parts and providing maintenance tips.
Inconsistency
There were mixed experiences regarding service quality, with some customers reporting rude or unhelpful interactions, particularly with management.
Wait Times
Customers frequently mentioned long wait times and understaffing, especially during busy periods, leading to frustration.
Store Cleanliness
The store was generally reported as clean and well-stocked, contributing positively to the shopping experience.
RS
Roberto Soler
Jan 29, 2026
5.0
I had a fantastic experience at Autozone! Despite being busy, the staff attended to me quickly and were extremely attentive to all my needs. Their excellent customer service truly stood out and made my visit enjoyable. I highly recommend this location for anyone in need of auto parts or assistance!
FA
Fathey M. Abdullah
Jan 22, 2026
5.0
I was stuck, as my car hardly drove well & had no heat. My Fiat needed a new Mopar radiant hose outlet and after my niece lent me her car to get the OEM one from EastChester CDJR. Yet, when I got back to my car was stuck unloosening a clamp.
I called AutoZone to see if they could loan me the part and Vincent, like Barack Obama, said, “Yes, we can!”
I got there and Joel helped out get everything ready with extenders but could seem to find the match this small bolt. Ashley provided me with 2 other bolts, but none felt right. She said they probably don’t have it and recommended Advance nearby.
Went there and they charged me to try and see if the part fit. It didn’t. I returned it instantly within 5 minutes of their 9pm closing.
During the financial transaction I noticed my Driver’s License missing from my wallet. The last time I used it was to hand it to Joel for the loaned parts.
I called back & Ashley informed they had it. I made it back there and Ashley introduced me to Jordan, a diesel mechanic.
He took over and finished all I started better than I ever could do and taught me a lot during the process.
Thanks for being you Vincent & Joel, but most importantly, Ashley for setting me up with Jordan & selling me the extra oil I needed!
I now have my car properly running and I also have heat again during this brutally cold winter that I couldn’t have accomplished without you both!!!
You’re both Angels 😇
Thank you AutoZone for your tool loan program & for likes of hiring great employees Vincent, Joel, & most importantly, the wonderful Ashley, because she truly cares about making sure every customer has what they really need to have their cars running as well as they can be.
Since myself & everyone I named is Dominican, I can proudly say, “Mi gente, Dominicano, somos las mas mejor del mundo!!!” 🇩🇴
Hallelujah & Amen 😇🙏🏽
Now, I’m unstuck and movin’ on.
As Tia Daisy (RIP) always said, “¡Sigue parriba y palante, siempre!” ♾️
MV
Marisol Vargas
Jan 16, 2026
5.0
Shoutout to MJ who was very friendly and helpful. He helped me pick out new windshield wipers and installed it for me too! Thank you for your help today, really appreciate it.
EB
Ellis Bott
Jan 9, 2026
5.0
Multiple trips, Ezequiel helped me numerous times with great advice. Great guy. Deserves some commendation from management.
GS
Gaby Salib
Jan 7, 2026
5.0
David provided me with a great customer service experience. He patiently looked at the rear windshield wiper and noted that the arm was defective . He ordered the correct replacement and he also helped me install the bulb on the headlight.