Many customers reported poor customer service experiences, including rude staff and lack of communication.
Timeliness
Numerous reviews highlighted issues with timely vehicle pickups and service delays.
Positive Experiences
Despite negative feedback, several customers praised specific employees for their helpfulness and professionalism.
Pricing Issues
Customers expressed frustration over discrepancies in quoted prices and actual charges.
Product Quality
Some reviews noted satisfaction with the quality of parts received, indicating a mix of experiences.
JS
Jeffrey Schermerhorn
Oct 24, 2025
1.0
Ya this place is an absolute scam they won’t show up and pick up the vehicle they had agreed to and when asked why they just say that they don’t have a driver
JP
Jessica Pacana
Sep 25, 2025
1.0
There is no way those 5 star reviews are legitimate. This place is a full on scam with some of the rudest employees I’ve ever dealt with. They were supposed to pick up a car from us and never showed up. When I called, the dispatcher/secretary told me they were busy and it wasn’t her problem I took the day off of work. Then she said “We aren’t going to pay you the price we quoted you anyway” and offered me HALF of it. Luckily I called the actual company who uses them to do pickups and they kindly resolved it. I hope they lose their contract for the apps that do car pickups. Just astoundingly bad all around.
DG
Dream G G
Sep 16, 2025
1.0
Was working with Wheelzy to sell a car. Was told that the time frame would be 12-4pm for pick up. Got a call at 3:15 saying they were on their way. By 5pm no one came. Called the company to say no one came and was told they were closed for the day. I explained how I'm a night shift nurse and how unprofessional this was. Was told I never answered the phone call and then hung up on. Called back to speak to a manager. Was told that one of the tow trucks was in an accident and that was probably why no one came. If that's the truth, then okay so be it. But never received a call to update that. Was told I can reschedule for tomorrow, I said no because I work and need sleep. Also asked for what the company name was. Was given a complete lie. When I looked up the phone number it showed this company which makes more sense than what I was given. This company is unprofessional. Does not have good customer service. And they blatantly lie. Unfortunately they're not the BBB website to report them 😕
SK
Serkan K.
Sep 3, 2025
1.0
Don’t trust them. I called for seat. Website showing $100, he said $200.
Never call again this disgusting company
MC
Matthew Cook
Aug 19, 2025
1.0
Pretty sure this company pays for their 5 star reviews. I called about a car they quoted me 400 then called me back n told me they didn’t even want to pick it up and hung up the phone on me. I couldn’t even get a sentence out without this dude assuming my car was in a ditch and told me ID HAVE TO PAY THEM to remove it. The car is in the tree line aka not in the parking lot it was behind the shop they could have easily pulled it out. I called another company who came and grabbed it with no assumptions or treating me bad. This company was good about 6 years ago and I was getting 20 cars a month towed out but since then it’s become a hassle to deal with them.
Frequently Asked Questions About Eco Metal Recycling
What is a "Cash for Cars" service?
A cash for cars service is a business that purchases vehicles directly from individuals, offering immediate cash payment. These companies typically provide free vehicle assessments, present cash offers, and manage all necessary paperwork and towing services, regardless of the vehicle's condition.
How does the cash-for-cars process work?
The cash-for-cars process typically involves four steps: first, contacting the company to provide details about your vehicle; second, receiving a cash offer based on the information provided; third, scheduling a convenient pickup time if you accept the offer; and finally, completing the necessary paperwork and receiving immediate payment when the vehicle is collected.
Will I receive cash the same day?
Yes, many cash-for-cars services in New Jersey offer same-day payments. Once your vehicle has been collected and all required documentation has been completed, you will receive immediate payment, either in cash or by check.
What types of cars do you buy?
Cash-for-cars companies generally purchase a wide range of vehicles, including older models, damaged cars, vehicles with mechanical issues, accident-damaged automobiles, high-mileage cars, and non-operational vehicles.
Is my car too old to sell?
No vehicle is considered too old for sale to cash-for-cars companies. Even non-operational vehicles are accepted. While older or more damaged vehicles may receive lower offers, these companies will still purchase and remove them from your property.
What are used auto parts?
Used auto parts are previously owned vehicle components that have been removed from cars, trucks, or other vehicles. These parts are typically still functional and are offered at a lower price point compared to new, manufacturer-produced parts.
Why should I buy used auto parts?
Purchasing used auto parts can result in significant cost savings while still providing reliable performance. These components often function as well as new parts, particularly if they originate from well-maintained vehicles. Used parts present a cost-effective solution for repairs, especially for older vehicle models.
What types of used auto parts do you sell?
Our inventory includes a diverse range of used auto parts, such as engines and transmissions, alternators, starters, and batteries, suspension components like shocks and control arms, body parts including doors and fenders, interior components such as seats and dashboards, as well as lights, mirrors, and various electrical components. We also offer used wheels and tires.
Are the used parts you sell guaranteed?
Yes, we provide warranties for many of our used auto parts. The duration and type of warranty may vary depending on the specific part. We recommend consulting our staff for detailed warranty information on the particular component you're interested in purchasing.
How do I know if a used part will fit my vehicle?
To ensure compatibility, we require specific vehicle details including the make, model, year, and vehicle identification number (VIN). Our team is also available to assist you in identifying the exact part match for your specific car or truck.
What is Eco Metal Recycling's cash for cars service?
Eco Metal Recycling purchases vehicles directly from individuals, offering immediate cash payment with free vehicle assessments, cash offers, paperwork handling, and towing services regardless of the car's condition.
How does the cash-for-cars process work at Eco Metal Recycling?
You provide details about your vehicle, receive a cash offer, schedule a pickup if you accept, and complete paperwork to get immediate payment upon vehicle collection.
Can I receive cash the same day when selling my car to Eco Metal Recycling?
Yes, once the vehicle is collected and documentation completed, you will receive immediate payment, either in cash or by check.
What types of cars does Eco Metal Recycling buy?
They buy a wide range of vehicles including older models, damaged cars, vehicles with mechanical issues, accident-damaged automobiles, high-mileage cars, and non-operational vehicles.
Are there any cars too old or damaged to sell to Eco Metal Recycling?
No, no vehicle is too old or damaged. Even non-operational vehicles are accepted, though offers may be lower for older or more damaged cars.
What kinds of used auto parts does Eco Metal Recycling sell?
They sell a diverse range of used parts including engines, transmissions, alternators, starters, batteries, suspension components, body parts, interior components, lights, mirrors, electrical parts, wheels, and tires.
Are the used auto parts sold by Eco Metal Recycling guaranteed?
Yes, many used auto parts come with warranties; details vary by part and customers are encouraged to ask staff for specific warranty information.
How can I ensure a used part from Eco Metal Recycling will fit my vehicle?
Provide specific vehicle details such as make, model, year, and VIN. Their team assists in finding the exact part that fits your vehicle.
Where is Eco Metal Recycling located and what are their operating hours?
Located at 416 High St E, Glassboro, NJ 08028, they are open Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 3:00 PM, closed on Sundays and certain holidays.
What nearby places can I visit when I come to Eco Metal Recycling in Glassboro?
Nearby you can visit Mc Closkey's Garden & Hearth for retail and grilling equipment, Glassboro Dog Park for outdoor activities, and Filippo's Pizzeria & Grill for Italian dining, perfect for before or after your visit to Eco Metal Recycling.
Are there automotive-related businesses near Eco Metal Recycling?
Yes, nearby businesses include Acres Auto Recycling and Acres Automotive Recycling for additional recycling and automotive parts, as well as Pete Clark & Sons for automotive repair and body shop services.
How can nearby parks and recreational areas enhance a visit to Eco Metal Recycling?
You can enjoy a relaxing time at nearby parks like New St Park and New Street Park, or the Monroe Bike Path, making your visit more enjoyable by combining errands with outdoor activities.