Safelite AutoGlass

4.2
555 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Freehold area, turn to Safelite AutoGlass . Those in central Freehold or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 505 Okerson Road, Safelite AutoGlass Freehold repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
505 Okerson Road, Freehold, NJ
07728, United States

Hours

Reviews

4.2
555 reviews
5 stars
402
4 stars
37
3 stars
14
2 stars
17
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with many praising the technicians for their professionalism and friendliness, while others reported difficulties in communication and scheduling.

Scheduling Issues

Several customers experienced problems with appointment scheduling, including last-minute cancellations and difficulty reaching customer service.

Quality of Work

Most reviews highlight the quality of work performed by technicians, with many customers expressing satisfaction with the repairs and replacements.

Convenience

Customers appreciated the ease of scheduling appointments and the convenience of mobile service, although some faced challenges with parts availability.
  • DW
    Donna W
    5 days ago
    5.0
    Excellent experience with Safelite windshield repair. Very easy to make an appointment. They came to my home to do the repair. Great communications regarding appointment updates and the technician was great.
  • CA
    Chris Ayala
    6 days ago
    5.0
    I was assisted by Harriel, the kindest and most knowledgeable Safelite tech I have had the pleasure of dealing with (I have had at least 5 Safelite claims lifetime). This excellence is why Safelite is my first choice. Perfect repair.
  • NJ
    NANCY JORDÁNRICHARDSON
    Jan 4, 2026
    4.0
    I did an appt. on the Saturday before new years eve online for a windshield replacement. The only thing avaliable was within a week which was not good for me, but I had no choice. It does have an option to click if something opens up, which I clicked hoping on a call for an earlier opening. My windshield, due to road junk had cracked. But by Tuesday it grew straight across on both sides of the windshield. I called safelite to see if there was anything avaliable to not wait until Saturday, especially because of the temperature dipping into the 20's and Thursday being NYrs day/ holiday. The only thing available on Wednesday was in Freehold 35 minutes from me. To avoid any further issues & time I accepted the 1130am in Freehold. I arrived at bit earlier than my time they took my car in quickly after my arrival. I must say the only thing was the distance and the office was very cold were one waits. Truly feel bad for the employees having to be there with minimal heat. That is NOT a good thing for customers and employees waiting/ sitting there. Actually it is a hazard, an unsafe environment. The four stars is because the work was done quickly I was out within an hour, thankfully
  • SG
    Sean Greenwood
    Jan 3, 2026
    3.0
    Well I made an appointment safe lite cancelled cause they broke my new windshield before it got to me. Then they cancelled do to weather. Finally on third appointment they installed. And to think they credited me only 50 dollars when they held up my return to Fla by 11 days. Shit customer service.
  • NO
    Nelson Ortiz
    Dec 21, 2025
    1.0
    Terrible customer service. Let me be clear I haven’t spoken to anyone because there is no way to talk to any one. Here’s the story. Made an appointment with safelite to replace on Wed 12/17. I received email, text, and phone conversation regarding my appt. I have a light bar so I removed everything to prepare for the appt. Now, at 4:10p on Sunday I get an email from a manager stating they can’t come because they don’t have the part and just reschedules me for Friday when I am out of town. Again No way to contact anyone. Why couldn’t they let me know they didn’t have the part last week. I would’ve made other arrangements. Terrible.

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass in Freehold offer?

Safelite AutoGlass provides auto glass installation and repair, windshield chip and crack repair, power window repair, same-day service, insurance paperwork processing, and more.

Where is Safelite AutoGlass located?

Safelite AutoGlass is located at 505 Okerson Road, Freehold, NJ 07728.